Job Description
Hello Future Production Support Analyst.
Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now's the time to imagine your potential in a team where experts come together and ignite effective change.
Responsibilities
A Production Support Analyst is responsible for maintaining and supporting production systems, ensuring their smooth operation, and resolving any issues that arise. This role involves working closely with IT teams, business stakeholders, and vendors to provide technical support and improve system performance.
Are you someone who can:
Monitor production systems, identify issues, and resolve them promptly to minimize downtime.
Provide Level 1 and Level 2 support for applications and systems, including basic troubleshooting and resolving technical problems.
Perform regular system health checks, apply patches, and manage system configurations.
Develop and implement scripts to automate routine system health checks and maintenance tasks.
Create and maintain documentation for system configurations, processes, and procedures.
Identify opportunities for process improvements and implement solutions to enhance system performance and reliability.
Work with development teams to understand new features and changes, ensuring smooth deployment and support.
Qualifications
You will be an ideal candidate if you:
Bachelor's degree in Computer Science, Information Technology, or a related field.
0 - 2 years of experience in production support or a similar role.
Proficiency in SQL, Unix/Linux, scripting languages (e.g., Python, Shell), and knowledge of ITIL processes.
Strong problem-solving abilities, excellent communication skills, and the ability to work under pressure.
Relevant technical certifications (e.g., CompTIA A+, Microsoft Certified: Azure Fundamentals).
Benefits
You will have access to:
Opportunities to network and collaborate.
Challenging working environment.
Opportunities to innovate.
Are you interested to take the step? We look forward to engaging with you further. Apply now!
Job Details
Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.
Closing Date: 23/10/24
All appointments will be made in line with FirstRand Group's Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
#J-18808-Ljbffr