Key ResponsibilitiesSupport of platforms, providing Level 1 and Level 2 support to the business and stakeholdersProvide day-to-day technical expertise and operational support to obtain highest degrees of Production Stability for applicationsCollaboration with other members of the Production Management teamWork with Application Development (AD) teams to implement and identify fixes to improve stability, reduce operational risk, and reduce manual tasks and 'touches to production'Help in defining capacity and resiliency requirement metrics and failover/BCP capabilities in partnership with business to improve reliability, stability and capacity managementProduction systems monitoring, start of day (SOD) and end of day(EOD) checksManage production technology incidents to resolution, ensuring timely engagement, escalation and effective communication to business, technology and vendor partners.
Ensure detailed post-mortem / root cause analysis reviews with Service Delivery partners and log follow up actions in Problem Management systemsEngage with project teams through the SDLC of new applications to ensure successful on boarding into Production ManagementParticipate in weekend activities such as Disaster Recovery testing, Exchange upgrades and Application releases Technical Skills5+ years' experience in Production Support in Financial services industryVery strong Analytical and problem-solving skillsExcellent incident management skills with an ability to operate under pressure and co-ordinate resources effectively, identifying a path to resolutionExcellent knowledge of SQL and stored procedures (experience with PostgreSQL and MS SQL databases)FIX protocol knowledgeStrong Shell / Python scripting skillsAbility to prioritise workload, react quickly and escalate to meet business expectationsStrong working knowledge of real time monitoring systemsFinancial Product knowledge would be advantageousAgile methodology to perform enhancement, automation, performance management, infrastructure upgrades, and add new functionalitiesPerforming code fixes and maintenanceIncident ManagementAIX,DB2,Kubernetes, Rancher containers, MS SQL, PostgreSQL