QUALIFICATION & EXPERIENCEPharm Degree or equivalentSouth African Pharmacy Council registrationProduction internship may be beneficialCUSTOMER SERVICEAssist with complaints with complaint investigations when required.A professional attitude is displayed when responding to a customers needs.Methods for improving customer services are proposed, developed and continuously updated PRODUCTION DUTIESTo manage Quality on site by ensuring that SOPs are implemented and followed by production staff.Ensure continuous QA presence during manufacturing and optimal functioning of production lines, keeping down times to a minimumAssist with Line-Opening, Line Clearing and Line Closing operations.Checking of Batch Manufacturing Documents before the start of production processes for compliance to SYSPRO.Assist RP in updating of the Batch Manufacturing Records.Production Batch Documents Review.Ensure BMR is complete with regards to content and yield calculations and label reconciliation.Release of bulk intermediates on SYSPRO according to specifications before commencement of packing operations.Assist with production trials as requiredQUALITYMaintenance of Quality Systems and ensuring that quality systems are adhered to at all times.To assist with self- inspection audits and preparing for audits by the third parties.Provide monthly feedback and reporting on self-inspections.Assist and oversee in the facility, process and equipment validation where required.Responsible for maintaining the facility in a clean and tidy state at all times, following approved and validated cleaning procedures.Ensure conformities to MCC regulationsResolution of quality problemsAssessment of quality related product incidences.Assist in the writing of Non-conformance reportsImplementing and accessing the effectiveness of Corrective and Preventative ActionsProviding monthly feedback on the status of non-conformance and corrective actions.Assist in the execution of change controls activities as required.