About us:
The Quantanite group is a multinational company headquartered in London, UK providing business process outsourcing and IT consultancy services. We have offices in Dhaka and Johannesburg as well as a growing presence in the United States.
Role Summary:
This position's primary duty and responsibility is providing training support and bespoke learning solutions to all internal and external stakeholders. The successful candidate will be responsible for analysing training needs, designing learning programmes, implementing training, and reporting on the impact of training on all stakeholders.
The position is based in Johannesburg, South Africa, working with international clients and Quantanite employees across all levels within the organisation.
Experience requirements:
Ability to work flexible working hours
Previous BPO call centre working experience is an added advantage
Adequate knowledge of learner management systems/e-learning
Learning content design and development
Stakeholder engagement and business partnering
Excellent organizational skills and ability to analyse data for better decision-making
A team player and excellent in communication across all levels of the organisation
Main Responsibilities include but are not limited to:
Identify learning needs in line with business requirements and review on an ongoing basis
Facilitate outcomes-based training
Develop and implement learning interventions as agreed by business and senior management
Plan and coordinate all training interventions
Gather feedback from the client and all stakeholders after each training session
Research and recommend new training methods
Conduct pre and post-training assessments for delegates
Design and develop learning content
Establish and maintain learner records after each intervention
Compile and submit post-training reports for internal and external training conducted
Conduct evaluation of the impact of training and advise on corrective measures
Research relevant resources for learning in order to deliver training aligned to business and client needs
Perform training administrative activities
Create and communicate learning schedules in consultation with relevant stakeholders
Stay abreast of new developments and trends within the learning and development industry
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