About us: The Quantanite group is a multinational company headquartered in London, UK providing business process outsourcing and IT consultancy services. We have offices in Dhaka and Johannesburg as well as a growing presence in the United States.
Role Summary: This position's primary duty and responsibility is providing training support and bespoke learning solutions to all internal and external stakeholders. The successful candidate will be responsible for analysing training needs, designing learning programmes, implementing training, and reporting on the impact of training on all stakeholders.
The position is based in Johannesburg, South Africa, working with international clients and Quantanite employees across all levels within the organisation.
Experience requirements: Ability to work flexible working hours Previous BPO call centre working experience is an added advantage Adequate knowledge of learner management systems/e-learning Learning content design and development Stakeholder engagement and business partnering Excellent organizational skills and ability to analyse data for better decision-making A team player and excellent in communication across all levels of the organisation Main Responsibilities include but are not limited to: Identify learning needs in line with business requirements and review on an ongoing basis Facilitate outcomes-based training Develop and implement learning interventions as agreed by business and senior management Plan and coordinate all training interventions Gather feedback from the client and all stakeholders after each training session Research and recommend new training methods Conduct pre and post-training assessments for delegates Design and develop learning content Establish and maintain learner records after each intervention Compile and submit post-training reports for internal and external training conducted Conduct evaluation of the impact of training and advise on corrective measures Research relevant resources for learning in order to deliver training aligned to business and client needs Perform training administrative activities Create and communicate learning schedules in consultation with relevant stakeholders Stay abreast of new developments and trends within the learning and development industry
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