Product Support Engineer - Digital Mine

Job purpose: Product Support Engineer to provide technical services and product support to customers using products in the Digital Mine portfolio.Required SkillsExperience with Linux administration, Microsoft Server, IIS and SQL ServerCoding exposure to C, C++, Python, Java, HTML or similarSound knowledge of current network and communications technologyAbility to read and interpret electrical wiring diagramsAbility to diagnose, troubleshoot, problem solve and manage resolution to technical system issuesAble to manage and prioritise simultaneous demands in accordance with agreed key performance objectivesExcellent oral and written communication skills, with a high level of attention to detailCustomer service focused, with a strong work ethic and ability to work unsupervisedGood interpersonal and teamwork skills and ability to develop effective customer relationshipsCommitment to working safely and ensuring compliance with relevant policies, procedures and legislationQualification And ExperienceTertiary degree in IT, software or computer engineering (or equivalent experience)Experience in an engineering, IT, communications/networking technology, or other technical positionProject management/coordination experienceIndustry experience in a mining environment or with mobile fleet equipmentExperience with the use of helpdesk/ticketing applicationsDesired SkillsLinux administrationMicrosoft ServerCC++PythonJavaHTMLIIS and SQL ServerCurrent communications technologiesAbility to read and interpret electrical wiring diagrams
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