Product Support Coordinator Global Grade 09

Key OutputsGenerate parts and service turnoverManage and maintain the data integrity (customer and machine master data: contacts, visits, machine population etc.) in the CRM (SAP & C4C) SystemManage the branch/depot/regions sales representatives, Sales funnel alignment with marketing campaignsExecute Forecast Reports to the Product Support TeamCVA Administration, Effective self-management, and performance ownershipAssist in CRM (C4C) data capturing, maintenance, and analysisMaintaining an accurate customer account database; PSSR/CSC agent allocation and customer industry codeUpdating and completeness of AMT data as it pertains to component forecastingMonitor component review status in AMT, identify exceptions and action accordinglyLiaise with Central Demand Planning Team regarding CPRO orders placed by regionGeneral administration and management of the departmentAchievement of a team environment that enables maximum productivity and profitabilityEnsure completeness of AMT dataQualification, Experience and CompetenciesMinimum Requirements: Grade 12.2 Years relevant business experience (technical/mechanical/sales environment a bonus)High competence in Microsoft Office SAP and CRM exposure
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