Product Support Agent

Providing support to all Consumer and Corporate clients on the functionality and health of Tracker units.
All queries and requests will be assisted and dealt with efficiently and professionally.
Key Responsibilities:Provide telephonic service to existing clients.Handle after-installation product support related queries (TomTom, Empower, Skygistics, and Skytrax related queries).Liaise with internal/external clients, branches, consultants, and fitment departments.Capture, maintain, and update customer and vehicle details.Communicate with the Cancellation department when receiving cancellation requests from clients.General office administration (pull reports, investigations, roaming, and login/reset passwords).Provide feedback to internal and external customers.Create, allocate, and follow up on service requests.Handle internal and external complaints telephonically and via email.Perform any other related tasks or duties assigned by the Supervisor/Line Manager.Adhere to schedules as determined by the Telephony system.Minimum Requirements:Must have Matric / Grade 12.1 year of previous call centre experience.Computer skills: MS Office, MS Outlook, and MS Internet Explorer.Understanding of telematics and telecommunications, specifically GSM and satellite communication.Excellent communication (verbal and written) skills.Ability to take ownership of tasks and queries.Excellent knowledge of Tracker TMS, CRM, CDS, Skytrax Web, and Skytrax Sales Support.Initiative, teamwork, problem-solving, and customer-centric approach.Need assistance with the registration or application process?Click the button below to visit our FAQ/Support page and ask for help.

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