Product Support Agent- Fixed Term ContractListing reference: track_001218
Listing status: Online
Apply by: 21 May 2024
Position summaryJob category: Customer Service
Location: Randburg
Contract: Fixed Term Contract
Remuneration: Market Related
EE position: No
IntroductionProviding support to all Consumer and Corporate clients on the functionality/health of Tracker units.
All queries and requests will be assisted/dealt with efficiently and professionally.
ResponsibilitiesProvide telephonic service to existing clients.Handle after installation product support related queries (TomTom, Empower, Skygistics, and Skytrax related queries).Liaise with internal/external clients, branches, consultants, and fitment departments.Capture, maintain, and update customer and vehicle details.Communicate with the Cancellation department when receiving cancellation requests from clients.General office administration (pull reports, investigation, roaming, and login/reset passwords).Provide feedback to internal and external customers.Create, allocate, and follow up on service requests.Handle internal and external complaints via telephone and email.Any other related tasks or duties assigned by the Supervisor/Line Manager.Adhere to schedules as determined on the telephony system.Minimum RequirementsMust have Matric / Grade 12.1-year previous call centre experience.Computer skills: MS Office, MS Outlook, and MS Internet Explorer.Understanding of telematics & telecommunications, specifically GSM & satellite communication.Excellent communication (verbal and written) skills.Ability to take ownership of tasks and queries.Excellent knowledge of Tracker TMS, CRM, CDS, Skytrax Web, and Skytrax Sales Support.Initiative, teamwork, problem-solving, and customer-centric skills.
#J-18808-Ljbffr