Product Specialist - PlatreefFunctional area: Service
Onsite or Remote: Onsite
Primary Skills: Problem-solving, Emotional Intelligence, Customer Relations
Country/Region: ZA
City: Mokopane
Date of posting: Jan 14, 2025
About Epiroc
Epiroc is a multinational company with a presence in 150 countries, which with innovative technology, develops and provides safe and state-of-the-art equipment, such as drilling machinery and construction tools for use in surface and underground mining.
It also offers world-class after-sales services and solutions for automation, digitalization and electrification.
Life at Epiroc
By joining our team, you will be part of a group of knowledgeable and helpful colleagues who live by our core values: collaboration, commitment and innovation.
The work environment in the mining and construction industries presents unique and interesting challenges that you will not find in other industries.
Our culture is characterized by care for work-life balance, professional development, global professional opportunities, and an epic benefits package.
Mission
This position is to promote the technical support and communication flow, technical service and competence of the Boomer - Boltec - LHD equipment within Epiroc.
To ensure Customer Satisfaction during the contract period, through the cognizance of machine performance, and availability, including operating costs, and the safety of employees as well as the efficiency of labour.
Main Duties & Responsibilities: Installation & Commissioning of underground Diesel equipmentTroubleshooting and technical assistance on Underground drilling / Bolting / Hauling equipmentOptimize Drilling & Bolting application according to underground environmentAssist on right drilling tools and GET are used to ensure optimum drilling / hauling performanceEnsure all pressure and RCS setting are aligned to mining applicationConduct regular machine audits / daily inspectionsAssist customer in Schedule and Preventive and back log maintenanceAssist customer in Workshop repair jobsAttend Breakdown CallsAssist in Maintenance and critical parts planningConduct operator and maintenance staff training and evolutionShare best practices and assist Operator in drilling / Bolting / Hauling applicationImplementation of Technical Service Bulletin / Modification as and when applicableProcess Warranty claims as and when applicablePerform RigScan on scheduled intervalsCoordinate with Technical Team at head officeBuild strong relationships with our customersCommissioning of machinesPre-delivery service, some in workshop and on siteImplementation and monitoring of new technologies in area of responsibilityWeekly status reportsSuggested improvements to Epiroc and customersRecord keeping of implementation process with suggested improvementsCommunication:
Reports on all site visits to clients and manager, Customer activity / prospects, Customer problems, Communication with your office, on an ongoing basis, of your movements, Monthly Utilisation must be above 85%.
Educational Qualification: Grade 12
Experience: Experience on underground TMM equipment.
Required Skills and Capabilities: Very strong technical backgroundGood customer relationsGood telephone manners and skillsGood product knowledgeInterpersonal skills to work with customers and suppliers and to work as part of the Technical Support teamBe able to work independently without supervisionBe presentable to customers in grooming and dress codeClosing Date: 03 October 2024
Epiroc is committed to protecting your privacy and ensuring we maintain a diverse and inclusive culture.
To prevent any possible unconscious bias, please remove any personal/identifiable information e.g., photo, ID number, address, date of birth from your application.
Epiroc is a global productivity partner for mining and construction customers, and accelerates the transformation toward a sustainable society.
With ground-breaking technology, Epiroc develops and provides innovative and safe equipment, such as drill rigs, rock excavation and construction equipment and tools for surface and underground applications.
The company also offers world-class service and other aftermarket support as well as solutions for automation, digitalization and electrification.
Epiroc is based in Stockholm, Sweden, had revenues of more than SEK 60 billion in 2023, and has around 18 200 passionate employees supporting and collaborating with customers in around 150 countries.
Learn more at www.epirocgroup.com.
United.
Inspired. Performance unites us, Innovation inspires us, and commitment drives us to keep moving forward.
In the 150 countries where you can find Epiroc, we encourage our employees to take ownership of their own development and careers with the support of their leaders.
We are committed to giving you every opportunity to succeed in a culture of innovation, diversity, and collaboration, combined with a caring atmosphere.
Diversity and sustainability are key to growing fresh and innovative ideas and solutions for our customers.
Epiroc is a leading manufacturer for the mining and infrastructure industries.
Learn more at www.epiroc.com.
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