Product Specialist - Platreef 1 1Functional area: ServiceOnsite or Remote: OnsiteCountry/Region: ZACity: MokopaneLocation: Mokopane, LP, ZADate of posting: Dec 20, 2024About EpirocEpiroc is a multinational company with a presence in 150 countries, which with innovative technology, develops and provides safe and state-of-the-art equipment, such as drilling machinery and construction tools for use in surface and underground mining. It also offers world-class after-sales services and solutions for automation, digitalization and electrification.Life at EpirocBy joining our team, you will be part of a group of knowledgeable and helpful colleagues who live by our core values: collaboration, commitment and innovation. The work environment in the mining and construction industries presents unique and interesting challenges that you will not find in other industries. Our culture is characterized by care for work-life balance, professional development, global professional opportunities, and an epic benefits package.MissionTo promote the technical support and communication flow, technical service and competence of the Boomer - Boltec - LHD equipment within Epiroc. To ensure Customer Satisfaction during the contract period, through the cognizance of machine performance, and availability, including operating costs, and the safety of employees as well as the efficiency of labour.Main Duties & Responsibilities:Installation & Commissioning of underground Diesel equipmentTroubleshooting and technical assistance on underground Drilling / Bolting / Hauling equipmentOptimize Drilling & Bolting application according to underground environmentAssist on right drilling tools and GET are used to ensure optimum drilling / hauling performanceEnsure all pressure and RCS setting are aligned to mining applicationConduct regular machine audits / daily inspectionsAssist customer in Schedule and Preventive and back log maintenanceAssist customer in Workshop repair jobsAttend Breakdown CallsAssist in Maintenance and critical parts planningConduct operator and maintenance staff training and evolutionShare best practices and assist Operator in drilling / Bolting / Hauling applicationImplementation of Technical Service Bulletin / Modification as and when applicableProcess Warranty claims as and when applicablePerform RigScan on scheduled intervalsCoordinate with Technical Team at head officeBuild strong relationships with our customersCommissioning of machinesPre-delivery service, some in workshop and on siteImplementation and monitoring of new technologies in area of responsibilityWeekly status reportsSuggested improvements to Epiroc and customersRecord keeping of implementation process with suggested improvementsReports on all site visits to clients and manager, customer activity and problem solvingEffective communicationMonthly Utilisation must be above 85%Competences, Skills & Experience:Very strong technical backgroundGood customer relationsGood telephone manners and skillsGood product knowledgeInterpersonal skills to work with customers and suppliers and to work as part of the Technical Support teamBe able to work independently without supervisionBe presentable to customers in grooming and dress codeEducational Qualifications:Grade 12Experience on underground TMM equipment.Closing Date: 06 January 2025Epiroc is committed to protecting your privacy and ensuring we maintain a diverse and inclusive culture. To prevent any possible unconscious bias, please remove any personal/identifiable information e.g., photo, ID number, address, date of birth from your application.
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