Job PurposeTo provide administrative support to the Product Manager in terms of account management, orders, sales requests, training, marketing, client and Vendor liaison, etc. The person will be responsible for selling products, training and supporting the sales team and resellers with enquiries, quotations and availability of stock. Product Specialist must be able to promote products and build a lasting relationship with Vendors, the internal sales team, as well as existing customers. To assist the Product Manager with daily operations of the division. This will include all duties that the Product Manager deems fit to delegate.ResponsibilitiesProduct Management SupportHelp with day to day sales and contribute to the bottom line.Provide accurate updated product content and ensure that the system/e-commerce is updated within a reasonable amount of time.Checking purchase orders against purchase confirmations to ensure no item missed off.Managing of open orders on vendors and internal.Due Date Management.Manage and order stock on back order as well as run rate or for certain deals.Complete competitive analysis monthly.Creating new product codes and managing consistent code structure.Assistance with compiling and distribution of pricelists; update pricelists and system information.Checking for errors on the pricelists before sending.Understand costings and shipping models and terminology, margin management.Cultivate knowledge and thorough understanding of Forex.Assist with tenders and quotes, ensuring that all prices are done correctly, and accurate information has been given.Provide solutions and resolve problems and issues in a reasonable amount of time.Apply logic in decision making.Customer SatisfactionManage customer needs and ensure satisfaction is achieved.Maintain Vendor relationships, as well as negotiate contracts, prices and stock.Clear understanding of product life cycles and roadmaps and develop competitive advantages with sales as to maximise profitability.Work closely with key customers to develop product, sales strategies.Identify and fill product gaps thus improve customer experience and generating growth.Bridge the gap between Sales and Client by supplying product and information, prioritize activities based on maximising business and customer impact.Negotiate prices for deals and tenders; determines product pricing by utilising market research data; anticipating volume; costing special and customised orders.Maintain and retain client relationships.Maximise product marketing communication, events and business objectives.Vendor reports: to comply with submission of the required Vendor reports as stipulated in the various Vendor distribution agreement.Attend Vendor symposiums to remain abreast of technology.MarketingManage Demo items and Demo display areas.From time to time, it will be deemed the Product Assistant responsibility to travel to branches, conferences and symposiums.Brand specific and dependent on maturity of assistant.Assist with marketing flyers, events and incentives, as well as managing them. (Implement or support marketing campaigns).Assist with marketing ideas and initiatives.Attend events related to the product to network, learn, and market.Stock ManagementKeep ETAs of incoming stock updated on the system by checking back-order reports and liaising with Vendors.Manage aged stock and come up with ideas and action on how to move.Manage current stock within budget stock days.Keep the lab updated on outstanding and required stock.Build and maintain relationships with local suppliers.Keep track of stock and place the correct orders as and when necessary.Negotiate pricing with local suppliers.Prevent unnecessary costs as far as possible.Training and DevelopmentMaintain and develop MS Office Excel skills and presentation skills.Read and research products, technology and market trends to remain abreast of technology.Keep abreast with the latest technology and products by attending scheduled training.Introductory and consistent training to ensure that the entire Sales team and customers are kept abreast of Mustek's product offering.Qualification and Experience:MatricA tertiary qualification in marketing/sales would be advantageousMinimum 3 years' experience in marketing and sales environment at a similar level.Skills And KnowledgeSales and marketing principles and proceduresMicrosoft Office, Excel especiallyICT and Networking industry knowledgeProduct specific knowledgeSales and marketing principles and proceduresVerbal and non-verbal persuasion techniques and communicationClear understanding of Products (Technology/ Lifecycle and drivers)Knowledge of import and costing methodologyBasic understanding of business and profitabilityAnalysing of data and interpretation thereofSuperior presentation skillsGood problem solving/analytic skillsGood relationship building skillsGood general administration skillsGood influencing/persuasion skillsStrategy development skillsNegotiation skillsGood verbal and written communication skillsGood organisational skillsGood people and customer management skillsSuperior networking skillsSuperior presentation/public speakingGood communication skillsGood information processing skillsGood creative skills/idea generation skills
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