Job Description Job Title: Product Specialist - Platreef 1 Functional Area : Service Work Model : Onsite Location : Mokopane, Limpopo, South Africa Company : Epiroc South Africa (Pty) Ltd Posting Date : December 20, 2024 Application Closing Date : January 6, 2025 About Epiroc Epiroc is a global leader in innovative technologies for mining and construction.
With operations in over 150 countries, Epiroc specializes in advanced equipment, tools, and aftermarket services, focusing on automation, digitalization, and electrification.
Mission of the Role The Product Specialist will ensure the technical support, performance, and optimization of Boomer, Boltec, and LHD equipment.
The role involves technical service delivery, customer satisfaction, and improving equipment performance and availability, while maintaining a focus on safety and cost-efficiency.
Key Responsibilities Technical Support & Optimization Install and commission underground diesel equipment.
Provide troubleshooting and technical assistance for underground drilling, bolting, and hauling equipment.
Optimize drilling and bolting applications to align with underground mining environments.
Ensure proper use of drilling tools and GET to enhance performance.
Align pressure and RCS settings with mining applications to maximize efficiency.
Maintenance & Training Conduct regular machine audits and daily inspections.
Support customers in scheduled and preventive maintenance tasks, including backlog repairs.
Assist in workshop repairs and breakdown calls.
Provide training and assessments for operators and maintenance staff.
Share best practices and assist operators in optimizing drilling, bolting, and hauling operations.
Process Improvement Implement and monitor new technologies in the designated area.
Execute Technical Service Bulletins and modifications as required.
Process warranty claims and conduct scheduled RigScans.
Record, evaluate, and report implementation processes with suggested improvements.
Customer Relations & Communication Build and maintain strong customer relationships.
Deliver effective communication, including weekly and monthly reports on machine utilization and performance.
Collaborate with technical teams at the head office and provide feedback on customer activities and problem-solving efforts.
Required Skills & Competencies Strong technical background with expertise in underground TMM equipment.
Proficiency in computer applications and reporting tools.
Excellent customer relations and interpersonal skills.
Ability to work independently with minimal supervision.
Presentable grooming and dress code for customer-facing interactions.
Strong problem-solving and organizational skills.
Requirements Educational Qualifications & Experience Grade 12 or equivalent.
Technical qualification (Trade Test).
Extensive experience working with underground TMM equipment.
Why Join Epiroc?
Be part of a team driven by collaboration, innovation, and commitment.
Engage in unique challenges within the mining and construction industries.
Enjoy competitive benefits, professional growth opportunities, and work-life balance.
Application Guidelines Applicants should ensure their submissions exclude personal identifiers (e.g., photo, ID number, address, or date of birth) to promote unbiased evaluations.
Click HERE and Apply Requirements Required Skills & Competencies: Strong technical background with expertise in underground TMM equipment.
Proficiency in computer applications and reporting tools.
Excellent customer relations and interpersonal skills.
Ability to work independently with minimal supervision.
Presentable grooming and dress code for customer-facing interactions.
Strong problem-solving and organizational skills.