Job Requisition ID: R18333Job DescriptionDear Future Product Specialist,Your role requires you to provide specialist product advice.Are you someone who can:Manage costs / expenses within approved budget to achieve cost efficiencies.Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions.Manage day-to-day production incidents and/or first tier escalations related to product functionality and processes.Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SMEs, project managers, enablers, and senior staff members.Maintain a thorough understanding of roles and responsibilities and service model of each service provider in order to contribute effectively in service review meetings and identify key stakeholders to resolve service-related matters.Maintain expert knowledge on relevant legislation that impacts the product set, staying close to amendments and unpacking the impact on current product setup or process. Maintain industry best practices both from a South African and Guernsey perspective to inform solutioning initiatives.Adopt the strategy and take on actionable goals and execute relevant projects/initiatives aligned to strategic objectives with specific performance measures and control systems to track progress.Implement and maintain sound business processes that minimise risk, deliver quality requirements specifications, and address findings as a result of internal or external audits and management self-identified issues.Initiate product research, data mining, and quantitative analysis to ensure sustainability, future competitive growth, and inform decisions.Facilitate the conversion of knowledge and ideas into new or improved products, processes, and services.Manage own development to increase own competencies.You will be an ideal candidate if you:Have a Diploma or Degree.3 to 5 years working experience in a similar role.Product experience is essential.Experience within a Financial Institution or Banking.You will have access to:Opportunities to network and collaborate.A challenging working environment.Opportunities to innovate.We can be a match if you are:Adaptable and curious.Have a proven successful sales track record.Thrive in a collaborative environment.Are you interested in taking the step? We look forward to engaging with you.All appointments will be made in line with FirstRand Group's Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.Job DetailsApplication Closing Date: 28/09/24About UsServing retail and commercial customers, FNB is so much more than a bank, offering life and short-term insurance, innovative savings and investment products, and a digital universe of solutions that help customers navigate challenges and opportunities of everyday life. It has a market-leading app and a globally recognised rewards system in eBucks. FNB has won multiple awards, including the Strongest Banking Brand in the World in the Brand Finance Banking 500 2023 report. FNB represents multiple opportunities for you to build an exciting and rewarding career, especially if you want to change people's lives in an authentic, profound, and sustainable way.
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