Critical Success Factors for the Position:• An in-depth technical knowledge of the Company's products.• An in-depth knowledge of the control of industrial processes using PLCs, VSD's and other programming devices.• An in depth understanding of the elements of torque, speed, and power and how they interrelate both from a mechanical and electrical perspective.• A solutions-based approach to problem solving.• Commercial skills for the assessment of viable and non-viable projects.• Excellent communication skills.• Ability to multi-task and prioritise jobs.Detailed Duties and Responsibilities:• Manage and develop new business in the industrial automation sector.• Assistance with the management of telephone and on-site commissioning.• Handling of incoming technical calls and providing online technical support.• Interfacing with customers and client personnel ensuring each interaction is friendly and respectful.• Ensuring that all on site safety regulations and procedures are adhered to.• Ensuring that all documentation relating to site visits are properly documented and signed off by the client.Key Performance Areas:• Maintenance of customer service levels in terms of on-time deliveries• Maintenance of high-quality standards• Maintain a clean and safe workshop environment.• Build, maintain, and manage customer relationships.• Excellent communications• Ensure that a professional approach is taken towards customer relationships.• Management of warranties• Meeting delivery commitments• Compliance to all company policies and proceduresKey Performance Areas:• Maintenance of customer service levels in terms of on-time deliveries• Maintenance of high-quality standards• Maintain a clean and safe workshop environment.• Build, maintain, and manage customer relationships.• Excellent communications• Ensure that a professional approach is taken towards customer relationships.• Management of warranties• Meeting delivery commitments• Compliance to all company policies and proceduresCarrying our site visits with sales personnel to assist with:• Identification of application opportunities for automation products.• Assistance with the design of the control systems and selection of equipment.• Assistance with the preparation of the offer to the customer.• Assistance with the installation and commissioning of successful offer.• Where applicable assistance with panel design and construction.Limits of authority:• Submission of quotations of value greater than R100 000.00.• Granting of credits and warranties without line approvals.• Purchasing of equipment without approved purchase requisitions.Key Performance Areas:• Maintenance of customer service levels in terms of on-time deliveries• Maintenance of high-quality standards• Maintain a clean and safe workshop environment.• Build, maintain, and manage customer relationships.• Excellent communications• Ensure that a professional approach is taken towards customer relationships.• Management of warranties• Meeting delivery commitments• Compliance to all company policies and procedures