Job Purpose
Drive client value creation by supporting the Sales team in a holistic manner through overall Client CVP management in line with cluster goals whilst ensuring effective problem statement articulation, client engagement, lead generation and solution structuring.
Job Responsibilities
Financial:
Drive financial objectives through budget gap analysis and creating awareness of the gap with the Sales team.
Identify revenue growth opportunities by having a detailed understanding of the CIB sectors, TS Payment domestic & VAS (AVS, Transactional Information) products used in the sectors to benchmark the Domestic EB and payment products utilised to cross sell and provide value.
Drive, develop and manage client growth and new revenue by identifying client CVP TS Payments domestic opportunities across sector and channel for market share growth, portfolio optimisation and ensuring enhanced commercialisation.
Input into refund app for client/CVP & conduct root cause analysis and execution of remedial actions and development of preventative measures.
Customer:
Provide TS Payments Domestic & VAS product specific expertise and support to Sales and clients in terms of deal structuring and solutions due for acquisition.
Drive client engagement to ensure product health, utilisation and conduct to understand competitor pricing, create customer value analysis (i.e. identifying additional cross-sell opportunities) and ensure client problem statement articulation.
Responsible for client CVP around the end-to-end value chain to create seamless client experiences and innovative solutions around touch point optimisation with digital self service capability.
Deliver a world-class service by ensuring a client centric culture.
Product management:
Input into the TS Payments Domestic & VAS product vision with a long-term strategic execution of business roadmap & strategy through creation of client and sector CVP's.
Subject matter expert of the domestic payments and collections value chain.
Client value proposition across domestic wholesale payment, collection and supporting services:
Financial drivers and levers for the products.
Understanding of the domestic regulation and industry environment that manages policies, oversight and operations to process interbank payments.
Provide feedback loop on product/process with regards to client needs, issues, pipeline and industry developments to ensure CVP, differentiators and target alignment.
Drive excellence in strategy execution by integrating people, processes, management, systems, and measurements.
Lead and influence collaboration across TS, cluster and juristic to achieve the distinctive client-centred CVPs.
Stakeholder Management:
Collaboration with stakeholders for commercialisation, compliance, people, technology, support, operationalisation, value management and servicing.
Collaboration with stakeholders inclusive of defining and delivering on training and upskilling where needed within value chain for Sales and Client.
Identify new vendor and partner opportunities and providing feedback to Product Specialist & Product Head.
Ensure attendance and contribution to pricing, pipeline, CST and sector meetings with shared accountability of lead generation and acquisition conversion.
Industry:
Drive the client change management process for industry, regulatory and compliance requirements or enhancements.
Risk, Internal Audit & Compliance:
Ensure products adhere to all compliance, operational risks and security standards.
People:
Manage the continuous learning, development and embedding of product knowledge across teams to ensure appropriate client CVP solutioning sales and product.
Essential Qualifications
Professional Qualifications/Honour's Degree.
Minimum Experience Level
3-5 years' experience in relevant product or related industry.
3-5 years of product CVP experience.
Technical / Professional Knowledge
Strategy planning and execution.
Product Knowledge.
Relevant system knowledge.
Change management.
Learning and development methodologies.
Agile Concepts.
Principles of financial management.
Governance, Risk and Controls.
Research and analytics.
Process management Principles.
Analytical and systems thinking ability to enable the application of client insights, market/competitor analysis.
Behavioural Competencies
Establishing Strategic Direction.
Customer Focus.
Leading Change.
Inspiring Excellence.
Driving Innovation.
Influencing.
Business Savvy.
Employment Equity Statement
Preference to be given to underrepresented groups.
Please contact the Nedbank Recruiting Team at +27 860 555 566
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