time left to apply End Date: January 27, 2025 (6 days left to apply)
job requisition id R21026
Job DescriptionWe are looking for a Product Lead with 7+ years' experience in Credit.
Key ResponsibilitiesDevelop new credit value propositions and enablement processes for portfolio revenue growth.Control expenditure and identify process improvements to contain and reduce costs.Identify and utilise opportunities for revenue growth to deliver on sales targets.Develop, encourage and nurture collaborative relationships across area of specialisation.Display and encourage an appreciation of teamwork and inclusivity.Compile reports that track progress and guide business to make informed decisions.Ensure development and continuous value-add improvement to operational processes.Manage risks in own area of responsibility.Identify opportunities to expand customer base with potentially profitable customers.Provide input into the development of the tactical strategy, and develop and implement a supporting operational strategy.Manage team performance in achievement of business objectives.Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation.Create solutions to meet customer demands to deliver internal and external customer service excellence through adherence to quality service standards.Ensure full understanding of customer needs to deliver a quality service.Ensure customer service solutions are aligned to the business operational plan, organisational values and service standards.Communicate how customer service solution will be implemented and secure buy-in.Manage and lead strategic projects.Ensure product knowledge and advice is technically accurate and provide customers with relevant information to keep them informed of products and service options.Ensure resolution of customer queries and complaints timeously and ownership of issues.Analyse customer feedback to help improve customer service.Propose ideas to improve customer service.Align business processes to strategy and clients.Conduct competitor analysis to identify opportunities for innovative new value propositions.Develop new credit initiatives and value propositions, which align with the various segment strategies, utilising current credit products to enable judgmental or scored credit portfolio growth.Design and implement processes that improve efficiency for any new credit product.Implement, monitor and control business processes according to quality standards, policy, and compliance and governance requirements in area of accountability.Ensure the development, alignment, mapping and implementation of end-to-end processes aligned to the customer journey map.Research, enable and consult on improvements and opportunities to harness technology and platform enablement.Review existing processes and suggest innovative ideas to improve and streamline processes to drive efficiencies and minimise redundancy.Monitor customer feedback reports and align processes to maximise efficiencies.Engage with customers to understand their unique requirements, drive value optimisation and advise best options for product integration and wealth management.Manage the growth of active customer account base.Coordinate and facilitate all approved strategic projects from inception to final execution, including post-implementation evaluation.Ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability.Ensure implementation of relevant policies, governance and practice standards across the business.Maintain knowledge on relevant legislative amendments, industry best practices and internal compliance procedures and requirements.Ensure compliance is adopted in terms of systems and procedures as laid out by organisation and review in response to audit findings and changes.Develop an understanding of risks and risk management approaches, implement and provide input into the development of governance and compliance procedures and processes within area of specialisation and identify risks.Educate others and make suggestions for improvements.Network and participate in specialist risk forums where required.Develop, encourage and nurture collaborative relationships across area of specialisation.Qualifications BCom DegreeBSCEngineeringAdditional Requirements Leading a teamCredit Card experienceCredit Regulations and ComplianceCredit RiskJob DetailsTake note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below. All appointments will be made in line with FirstRand Group's Employment Equity plan.
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