Job title : Product Owner - Call Centre Job Location : Western Cape, Stellenbosch Deadline : December 26, 2024 Quick Recommended Links Jobs by Location Job by industries Responsibilities Understand the software product's value proposition within the business and market.
Define and communicate the product vision, strategy, and roadmap, ensuring alignment with business goals.
Collaborate with stakeholders to gather, prioritise, and document product requirements, ensuring clarity for the development team.
Lead the entire product development lifecycle, from ideation to launch, ensuring the timely delivery of high-quality solutions.
Work across teams to promote user adoption and ensure alignment of goals and dependencies for successful product delivery.
Define and monitor key performance indicators (KPIs) to measure product success and adoption.
Analyse product trends and usage to refine the roadmap, address pain points, and meet evolving user needs.
Drive continuous improvement, prioritising and delivering product changes while making informed decisions on trade-offs.
Perform root cause analysis on issues and lead solutions to resolve them.
Act as the primary point of contact for all product-related matters, providing clear communication to stakeholders.
Stay informed about market trends and competitor products.
Requirements Bachelor's degree in IT, Engineering, or a related field.
At least 5 years of experience in a software product-focused role, preferably within financial services.
Strong experience with product requirement documentation, stakeholder management, UX, and full product ownership.
Minimum 3 years of hands-on SQL experience.
Proven success in delivering and managing complex products.
Ability to translate business requirements into technical specifications.
Meticulous attention to detail with a strong focus on order, quality, and accuracy.
Excellent communication, negotiation, and stakeholder management skills.
Passion for developing products that solve real user problems and create significant value.
Enthusiasm for Africa and the challenges of working in a developing world context.
Willingness to travel across Africa.
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