Role Reports to General ManagerA head of department position, with the purpose of enhancing the overall value of the companies by proactive product management.
Group: Product RelationshipsMaintain expert level understanding of the 3, 4 and 5 star Southern and East Africa product offerings and distribute this knowledge to the businessesDevelop and maintain relationships with key supplier decision makersResponsible for signing off of ad-hoc product contracts for utilization by the company not contracted by TSCNegotiate and contract all rates and incentives in Tanzania and KenyaNegotiate and improve deposit and credit policiesEngage key suppliers to develop strategic trade deals, value adds and flash sales in line with market trendsManage the Preferred Supplier Lists and distribution of information via Salesforce GroupsEstablish reciprocal agreements with key suppliers where manages onwards travel requests for direct bookers (TBC)Manage supplier visits to the offices, and staff attendanceManage educational requests and planning in line with the Sales ManagerAttend events, professional meetings, trade shows and exhibitions as necessary 1: Product System Oversee the Tourplan to Salesforce sync, ensuring products and rates are available and correctLoading non-TSC product 'skeleton structures' into SalesforceInterface with TravelSmartCrew on Rate database, supplier discussions and Papertrail proceduresOversee and manage Webconnect bookings in Tourplan 2: Product System Manage and approve loading of ratesOversee live API linking and availability into Tourplan 1: Product and Booking ProceduresUse your EQ to actively make suggestions on product, routing/logistics to consultants on every new Opportunities created in SalesforceApprove or Reject Quotations proceeding to a Raised Booking Confirmation stage by ensuring correct deposits have been requested, preferred suppliers used and Gross Profit maximized through booking channel efficiencies (OTA and BAR rates) Note, on an ad-hoc basis this may require attention outside of office hoursRespond and report on guest issues relating to poor supplier product during tripsLiaise with suppliers as necessary to alert them to any real time issues raised by consultants and/or step in to rectify immediate client complaints regarding productSuccessfully manage distribution of special offers to the wider team, including Marketing 2: Product and Booking ProceduresQuality control quotes been sent out by Sales ConsultantsTask Management and internal processes managed through ClickUpGeneral Administration of rates in ClickUp - assuring filing of rates for ease of useOversee iCom Bookings 1: Marketing Provide strategic feedback to Marketing on booking trends and market insightsDesign, develop and price website tour inventory (project for Q2/Q3 2023)Advise and give insight to web copy/positioning of suppliers on websitesInterface with the Marketing Team for content collateral within the monthly marketing planUse the company Linkedin profile to build closer relationships with suppliers and increase overall profile in the industry 2: Marketing Product train agents via setting up and facilitating webinarsProvide strategic feedback to Marketing on booking trends and market insightsDesign, develop and price set departuresInterface with the Marketing Team for content collateral within the monthly marketing planUse the company Linkedin profile to build closer relationships with suppliers and increase overall profile in the industry Group: Human ResourcesContinually train and nurture sales consultants on destination and product understandingManage and develop a team of direct reportees within the Product Department Group: GeneralParticipate as a productive Head of Department and contribute to strategic and operational planning and achievement of the company's vision & objectivesAssist in business development and maintenance, including policies, systems, improvementsDrive endorsed communication channels (Salesforce Tasks, Chatter and Email)Exhibiting behaviors that are consistent with the company cultureAdhere to all company policies, processes and procedures including administration guidelines
