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**Product Manager**Location:Hybrid - Johannesburg - South AfricaType:Full-timeLevel:SeniorWe are seeking a proactive and experienced **Product Manager** to oversee and enhance our **Jira Service Management** and **OneStream** products.
The ideal candidate will collaborate closely with customer support and sales teams to address issues, improve user experience, and drive product growth.
****Qualifications and Experience***** **Education:** Bachelor's degree in Business, Computer Science, Information Technology, or a related field.
* **Experience:** Minimum of 5 years of product management experience, preferably in the fintech or payments industry.
* **Domain Knowledge:** Strong understanding of wallet and payment systems.
* **Product Expertise:** Hands-on experience with Jira Service Management and OneStream platforms.
****Key Responsibilities***** **Product Oversight:** Manage the end-to-end lifecycle of Jira Service Management and OneStream products, ensuring they meet user needs and business objectives.
* **Stakeholder Collaboration:** Work closely with customer support and sales teams to identify and resolve product-related issues.
* **Strategic Planning:** Develop and implement product strategies and roadmaps aligned with company goals.
* **Performance Analysis:** Monitor product performance using analytics tools, gathering user feedback to inform enhancements.
* **Cross-Functional Coordination:** Lead cross-departmental teams to execute product updates and improvements.
* **Regulatory Compliance:** Ensure products comply with industry standards and regulatory requirements.
* **Training & Support:** Provide training to internal teams on new features and functionalities.
* **Product Vision and Strategy:** Establish a clear vision for the product and develop a roadmap that aligns with business objectives.
* **Understanding Customer Needs:** Conduct market research and gather customer feedback to identify pain points and opportunities.
* **Prioritizing Features and Requirements:** Prioritize product features based on user needs, market trends, and business value to guide the development process.
* **Collaboration with Cross-Functional Teams:** Work closely with engineering, design, marketing, and sales teams to ensure successful product development and launch.
* **Product Lifecycle Management:** Oversee the product from ideation to launch and beyond, monitoring performance and making adjustments as needed.
* **Market Trends Analysis:** Stay informed about industry trends and competitors to keep the product relevant and competitive.
* **Success Measuring:** Define and track key performance indicators (KPIs) to evaluate product performance and make data-driven decisions.
****Soft Skills***** **Communication:** Excellent verbal and written communication skills for effective collaboration with teams and stakeholders.
* **Problem-Solving:** Strong analytical skills to identify issues and develop effective solutions.
* **Leadership:** Proven ability to lead cross-functional teams and drive projects to completion.
* **Customer Focus:** A keen focus on user experience and customer satisfaction.
* **Adaptability:** Flexibility to thrive in a fast-paced, dynamic environment.
* **Interpersonal Skills:** Ability to build strong relationships with internal and external partners.
* **Time Management:** Exceptional organizational skills with the ability to manage multiple priorities.
****What We Offer***** Competitive salary and benefits package.
* Opportunity to work with a dynamic team in a growing fintech company.
* Professional development and career growth opportunities.
* A collaborative and inclusive work environment.
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