Line of Service Internal Firm Services
Industry/Sector Not Applicable
Specialism IFS - Information Technology (IT)
Management Level Senior Manager
Job Description & Summary A career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients. You'll focus on managing the design and implementation of technology infrastructure within PwC, developing and enhancing both client and internal facing applications within PwC, and providing technology tools that help create a competitive advantage for the Firm to drive strategic business growth.Our Operations Support team monitors the overall quality of our service. As a part of the team, you'll be the primary contact for ensuring the quality of our services is maintained while also considering better ways to provide the same service in a more cost efficient manner and keeping customer satisfaction with our services high.
To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.
As a Senior Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:
Encourage everyone to have a voice and invite opinion from all, including quieter members of the team.
Deal effectively with ambiguous and unstructured problems and situations.
Initiate open and candid coaching conversations at all levels.
Move easily between big picture thinking and managing relevant detail.
Anticipate stakeholder needs, and develop and discuss potential solutions, even before the stakeholder realizes they are required.
Contribute technical knowledge in area of specialism.
Contribute to an environment where people and technology thrive together to accomplish more than they could apart.
Navigate the complexities of cross-border and/or diverse teams and engagements.
Initiate and lead open conversations with teams, clients and stakeholders to build trust.
Uphold the firm's code of ethics and business conduct.
JOB PURPOSE
The Product Manager leads their product team to achieve the value and viability of their products and is responsible for multiple products in their product portfolio. Specializing in both inbound and outbound product management capabilities throughout a product's lifecycle, the product manager will define, own and solve important problems while managing their products through its lifecycle.
A. JOB PROFILE
PRINCIPAL ACCOUNTABILITIES
Maintain a full product life cycle perspective for all products in relevant product line(s) with a focus on value and viability.
Establish and maintain relationships with the key business and technology stakeholders.
Provide full transparency of the vision, mission, strategy, backlog, trade-offs, costs and value of all products in their portfolio.
Manage the backlog of future capabilities or products needed to meet business demand.
Link products with relevant business strategy and related profit and loss goals.
Orchestrate internal and external stakeholders to validate and refine product definitions and roadmaps.
Define product roadmap based on business outcomes.
Build the business case for a product and ensure the product is delivered in a manner that best achieves financial or other goals.
Help to identify the functional and manageability requirements for the business application.
Key contact for impactful incidents, communicating and liaising with stakeholders to understand the impact and working with specialists to resolve the problem.
Responsible for ensuring that we deliver services into operations and production systems that are operationally reliable, available and secure inline with Information Security Standards and requirements. Innovate within these standards utilizing ITIL, Agile and DevOps practices to their full value.
Can demonstrate compliance with Information Security Policy Controls Standards, providing necessary evidence to support audit activities as required.
Ensure preparedness to deliver and support the entire business capability of a product, including all its human, organizational, process and physical aspects.
Build and improve the strategy and governance for products and applications.
Bring the product to market in collaboration with the marketing and change teams.
Ensure ongoing product success as defined by the business case.
Maintain the necessary knowledge and experience in the team in order to provide optimum product support.
Provide communication on the product performance to relevant stakeholders.
Manage product decommission and lessons learned for other product areas and the organisation.
DIMENSIONS FINANCIAL
STAFF ORGANOGRAM
Multiple Business analysts and Developers, depending on product requirements.
B. PERSON PROFILE
MINIMUM QUALIFICATIONS
EXPERIENCE
KEY KNOWLEDGE & SKILLS
Bachelor's Degree in Computer Science or Business Administration or Business Management or similar.
Product Management qualification.
ITIL Foundation (or other ITSM qualification).
5+ years in IT within product, project, analysis or application management.
Familiarity with the principles of design thinking and agile software delivery.
Engaging executive stakeholders.
Experience of product / application management discipline.
Experience in guiding IT Operations in the ongoing operational management of applications and products.
Business acumen and enterprise knowledge.
Relationship building.
Customer centric focus.
Ability to diagnose and resolve technical failures.
Time management.
Prioritisation.
Leadership and influence.
Facilitation and persuasion skills.
Collaboration with delivery teams.
Excellent communication skills.
Visionary / Holistic Thinking.
Strategic planning and thinking.
Outcome driven orientation.
DEFINITIONS
1. JOB PURPOSE
Why the post created was or what value does it add to the organization, i.e. one sentence to describe what is done, how it is done and why it is done.
2. PRINCIPAL ACCOUNTABILITIES (KPA'S)
For which aspects are you responsible?
Brief statements which describe the major activities and contributions of this position and measures applied to determine performance.
3. DIMENSIONS (FINANCIAL)
Rand values e.g. budget. Unit measures i.e. number of clients/ disciplines/suppliers/projects/machines.
4. STAFF (PEOPLE MEASURES)
Number of immediate subordinates or number of employees your service supports and information and systems i.e. organization wide information services and support services.
5. ORGANOGRAM
Attach a chart of the Division/Department and circle your position.
6. MINIMUM QUALIFICATIONS AND EXPERIENCE
Minimum requirements to be successful in the position. Practical experience.
7. KEY KNOWLEDGE AND SKILLS
Professional/Technical Skills/Management Skills.
Education (if blank, degree and/or field of study not specified)
Degrees/Field of Study required:
Degrees/Field of Study preferred:
Certifications (if blank, certifications not specified)
Required Skills
Optional Skills
Desired Languages (If blank, desired languages not specified)
Travel Requirements Up to 20%
Available for Work Visa Sponsorship? No
Government Clearance Required? Yes
Job Posting End Date August 24, 2024
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