JOB PURPOSE
The Product Manager will be responsible for managing existing and new product & services well as the execution throughout the product lifecycle i.e. from conception to product withdrawal, including gathering and prioritizing product and customer requirements. The Product Manager needs to ensure that the systems for the products associated with the Revenue Collection division of Cigicell are in accordance with the requirements of the business. The Product Manager will work closely with Sales and Executives, Marketing and Support as well as other Group subsidiaries (including Technology) to ensure revenue and customer satisfaction. The function also includes ensuring that the product supports the overall strategy and goals of the Company.
RESPONSIBILITIES
Manage product life cycle stages
Develop new products and solutions
Gather market research and market intelligence
Gather and document business requirements
Analyse business and technology requirements
Process design and mapping
Compile take-to-market strategies
Compile product strategies and roadmaps
Perform product feasibility studies
Customer insight pertaining to channel requirements, as well as end user requirements
Product Testing
Prepare product forecasts and management reporting across all Revenue Collection Products (Vending, Bill Payments, etc.)
Product Management
Take responsibility for all aspects of a life cycle of a product or set of products, including long-term and short-term development and marketing
Stay abreast of trends in the marketplace to ensure the product's competitive position
Project Management
Project manage existing and new products during Product Life Cycle which includes, Product Scoping, Product Development, Product Testing, Legal, Support, Product Implementation
Manage commercial product offerings along with product head and Company executive team
Maintain a solid commercial understanding of current products along with the Operations Director
Must present commercial models to EXCO for approval
Work with external third parties to assess partnerships
Work with internal product partners/providers
Oversee, and promote product sales
Provide the sales team with the necessary technical expertise to enable them to sell the product
Act as a point of first reference for all product related enquiries and support
Research and Development
Research and analyze market conditions
Identify key competitor and consumer trends
Articulate market requirements and opportunities
Identify opportunities for product innovation and product enhancements
Work collaboratively
Build a culture of respect and understanding across the organisation
Recognise outcomes which resulted from effective collaboration between teams
Build co-operation and overcome barriers to information sharing, communication and collaboration across the organisation
Facilitate opportunities to engage and collaborate with external stakeholders to develop joint solutions
Self-Management
Set an example through personal quality and productivity standards and ways of working with others
Demonstrate consistent application of internal procedures
Plan and prioritise, demonstrating abilities to manage competing demands
Demonstrate abilities to anticipate and manage change.
Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organisational and team needs
Leadership
Be an effective inspirational leader to facilitate the creation of motivated, accountable, full-service teams who understand and strive to meet the needs of all stakeholders
Coach, counsel and train digital team, operational managers and staff to apply, support, sustain and develop a continuous improvement culture
Role model behaviour and motivate team members in line with the Blue Label Telecoms values and ethos.
Guidance of others and active development of self to improve on their technical and communication abilities so that capabilities and deliveries are better understood and thus trusted and applied through the business
Translates strategy into goals for performance and growth helping to implement organisation-wide goal setting, performance management, and annual operating planning
Identify the capabilities needed to meet the current and emerging business needs of the organisation
Evaluate current capabilities, identify gaps, and prioritize development activities
BEHAVIOURAL COMPETENCIES
Plans and Aligns
Communicates effectively
Optimizes Work Processes
Financial acumen
Manages complexity
Balances Stakeholders
Strategic Mindset
Builds Effective Teams
Persuades
Customer Focus
Instills Trust
Cultivates Innovation
Collaborates
Situational Adaptability
Action Oriented
Ensures Accountability
Tech Savvy
EDUCATION
Bachelor's degree in business, project management or a related field
EXPERIENCE
Minimum of 4 years experience in Project Management
Prepaid Electricity experience is an advantage
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