Product Expert

Job title : Product Expert Job Location : Gauteng, Pretoria Deadline : January 11, 2025 Quick Recommended Links Jobs by Location Job by industries   Job purpose:  Product Experts provide high quality first line support and remote care to a hearing care programme being provisioned to service the market in the United States.
They maintain high customer satisfaction and ensure customers are assisted with the information they require.
Product Experts assist customers remotely via video and voice calls, texts, emails and messenger services.
They troubleshoot basic issues with hearing aids, provide customers with support for the mobile application and any other query or information the Product Expert is able to.
They ensure that customers' devices are operational and that the customers understand how to use and maintain their hearing aids and our Mobile application.
Minimum Requirements  Education Matric (essential) Customer Satisfaction Certificate  (desirable) Experience  2 years in Customer Support and Troubleshooting (or in a role requiring similar skills as listed herein) Required nature of experience Customer relations and relationship management Telephonic and email support  Video calling experience (advantageous) Contact center experience Telephonic sales experience and high conversion rates (advantageous) Technical support experience Administration and record management Working in a digital environment Skills and Knowledge  (essential) CRM system experience  Telephonic sales and support skills Excellent English skills (written and spoken) Excellent communication ability and oratorship  Conflict management  Typing, spelling, grammar, comprehension Customer Service  jobs