Want to be a part of our team?
The Director, Service/Product Design is a servant leader and coach with the primary responsibility of developing and implementing the strategy on the design of NTT (Ltd) services, processes and other aspects of the service delivery effort. This individual will drive service governance, service catalogue management, service design engineering and service platform design as part of their remit.Working at NTT Key Roles and Responsibilities: Develop compelling visual artifacts (UI layouts, interface elements, prototypes, high-level recommending effective ways to operate and adding value.
Seek opportunities to improve business processes and systems by identifying and support of the implementation of recommendations.
Contribute to a culture conducive to the achievement of transformation goals by participating in Culture building initiatives (e.g. staff surveys etc).
Participate and support corporate responsibility initiatives for the achievement of business informal interaction.
Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in
members of the Service Design Team to craft a world-class user experience
Create solid recommendations and prioritization based on technology and business needs Adhere to design standards by understanding and following the Design System Adhere to our client centered design process Consider user feedback from user testing results in order to deliver the best customer
Accountable for time management within each project to ensure agreed deadlines are met. Adhere to consistent design patterns and principles. Align to technical infrastructure of the Group. Support the achievement of the business strategy, objectives and values by ensuring delivery of process, services and solutions. Identify training courses and career progression for self through input and feedback from
Ensure all personal development plan activities are completed within specified timeframe. Share knowledge and industry trends with team and stakeholders during formal and
successfully created and implemented to achieve the user goals
Advocate for the end-user throughout the development process and work closely with other that promote ease of use and optimize the user experience
Effectively communicate ideas, both verbally and visually to gain stakeholder agreement Collaborate actively and work effectively with cross-functional teams to ensure designs are
prototypes, specifications, navigation maps, and other design documents
Create and evaluate interaction models, user task flows, screen designs, and UI details goals and UX metrics
Develop user experience flows and integrating them to mock-ups, usage scenarios,
user needs, technical constraints, and business objectives to solve user problems effectively
Understand scope, requirements, and drive innovative solutions aligned with business
solve end user problems effectively.
Formulate testing parameters to effectively assess user experience Conduct competitor research to develop and improve features of products and to balance design system
Conducting best practice research to develop and improve UI and interaction design to technologies, digital best practices, online trends, and provide recommendations for improvements
Custodian for developing visual, UI and interaction design assets to be adopted within storyboards, mock-ups, wireframes etc.) to effectively communicate UI and UX needs.
Develop and maintain design elements, mock-ups, and specifications as needed Research the latest visual design, UI and interaction concepts, presentation layer
Qualifications Matric / Grade 12 / National Senior Certificate
Design Certification from an accredited Design School
5-8 years experience
Accuracy of realization of design
Analyzing and interpreting quantitative and qualitative data for accurate design
and implementation
Communicating design guidelines and guidelines to different stakeholders
Design tools
Design/ Modelling
Finding better/new ways to do things / improve / redesign
Have an in-depth understanding of architecting, designing and the implementation of a DevOps tool chain for an SME business.
Technical / Professional Knowledge Process Design
Product design
Relevant design tools
Writing, editing, proofreading, layout and design skills
Web Design
Skills Summary
Customer Research, Process Improvements, Project Management, Service Design Thinking, Strategy Development, User Experience (UX) DesignWhat will make you a good fit for the role? Workplace type : Equal Opportunity Employer NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category
About Us Is innovation part of your DNA? Do you want to enable a connected future for people, organizations, and society?
Join our growing global NTT family and you'll be part of the world's largest ICT company (by revenue). We've combined the capabilities of 28 remarkable companies to become one, leading technology services provider. Together, we help our people, clients, and communities do great things with technology to create a more secure and connected future.
We employ 40,000 people across 57 countries. By bringing together the world's best technology companies and emerging innovators, we work together to deliver sustainable outcomes to businesses and the world. Innovation is part of our DNA. We believe it's key to what makes us different. So, we strive to move forward, challenge the status quo, and drive excellence through the technologies we integrate and the services we deliver around the world. The result is connected cities, connected factories, connected healthcare, connected agriculture, connected conservation, connected mobility, and connected sport. Together we enable the connected future.
You'll be joining a global employer that is committed to attracting, growing and keeping the best talent. A place where you will be at the heart of our success!
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