About Us:At Expat Explore, we're all about enriching the lives of our passengers. We pride ourselves on delivering unforgettable experiences that offer great value, allowing our guests to tick off their bucket-list items, make lifelong friends, and leave with a renewed passion for exploration. Our promise is to exceed expectations, ensuring every traveller feels well-hosted, engaged, and inspired throughout their journey with us. We believe in fostering a diverse and inclusive environment where all employees can thrive. Our commitment to inclusion is reflected in our values, culture, and everyday practices.Our Core Values: Our values shape the way we work and define the people we want to join us on our incredible and exciting journey ahead of us: Always Ready To HelpBeing TrustworthySolutions Before ProblemsFamily-Style HostingShow respect, Earn RespectThe Opportunity:The Product Coordinator's main responsibility is to ensure the efficient and accurate documentation and implementation of our products across company processes and departments. Tasks include creating documentation, reports, presentations and conducting training for other departments.Key ResponsibilitiesKnowledge:Get familiar with our Tour Products - understand what has been created by the Prototyping teamCommunication:Collaborate with essential stakeholders, including Product Developers, Content Team, Procurement, and OperationsProvide fundamental training to internal staffFacilitate and lead meetingsCoordinate and oversee projects of diverse scale and complexityDocumentation:Create and manage documentation including: product handover documents, spreadsheets, presentation slides, tour manuals, Lemax systems (database), web content, financial details, performance details, and customer satisfaction detailsInterpret the information, data and content from various departments and collate into one consistent documentInnovation:Propose and implement improvements to enhance workflow efficiencyHelp free up the hands of the Product Developers to make them more efficient Research:Conduct research on destinations, routes and customer expectationsOccasionally work on competitor analysis or market trendsRequired Skills, Experience & QualificationsA Bachelor's degree in business, hospitality, tourism, or a related fieldStrong organisational, interpersonal and communication skillsStrong attention to detail with robust work ethic, high outputs and productivityHighly customer focused, friendly, professional and a team playerExcellent IT skills, Google Workspace and project managementExcellent project management and operational skillsAbility to prepare and present wellHave an eye for innovation and workflow improvementsYou will enjoy Collaborating with smart, engaging people in an inspiring and ever so growing company, passionate about travel Working as one team towards our goal to deliver amazing products and services for our customersGrowing and learning continuously with loads of encouragement and supportFlexible working practices enabling your best delivery (3 days in the office, 2 days working from home)Opportunity to work with a diverse and passionate team dedicated to transforming the travel experienceBenefitsA competitive remuneration package and annual leaveEnviable company culture focused on our core values – we've put time into getting our work culture just right!Regular team social events, company wide recognition, etc Opportunities to innovateWell-being app "Ollie Health"Company equipment for business useEqual Opportunity EmployerExpat Explore, a brand of TourAxis, is an equal opportunity employer and welcomes applicants from all backgrounds, regardless of race, colour, religion, sex, national origin, age, disability, status, or any other characteristic protected by law. We celebrate diversity and are committed to creating an inclusive environment for all candidates and employees. Even if you feel you do not fulfil all of the criteria, please apply as you may still be considered for other roles within our organisation in the future. #J-18808-Ljbffr
