time left to apply End Date: December 3, 2024 (5 days left to apply)job requisition id R25631Job DescriptionTo create the vision, culture and strategic direction for the team and contribute to the business overall strategy. Develop strategic relationships and lead transformation in the team. Influence the behaviour of the Department by leading and directing to ensure the Bank's financial performance is enhanced by exceeding agreed performance objectives. Provide support in the successful management of the pricing and profit margins written on new and existing business. Manage Product Pricing, Product research and development, Revenues, Costs and overall account profitability and Growing market share profitably.ResponsibilitiesAnalyse and develop implementation plans against the forecasted financial budget.Develop tactical budget for area of responsibility that minimises expenditure and manages costs.Create, analyse and interpret budget Variance Reports to ensure financial planning and accruals are adjusted to accommodate changes in business operations.Increase operational efficiency and suggest solutions to enhance cost effectiveness control costs for business area.Monitor revenue growth for applicable income streams.Determine targets for revenue growth and identify and implement opportunities for revenue growth.Anticipate and meet the needs of customers and commit to continuous development and entrenchment of a customer service culture.Develop and implement practices which build service delivery excellence and implement efficiency models.Design and deliver customer service solutions, systems and interactions aligned to organisational values and service standards.Establish, manage and maintain sound relationships with stakeholders based on trust that builds the brand.Drive continuous improvement in customer service delivery that prevents problems from arising in the future in a proactive manner.Enhance the service experience by ensuring the alignment of multiple service delivery processes and channels, and putting the customer first.Introduce best practice customer service solutions and efficiency models.Monitor and evaluate all customer touch points to ensure the effectiveness of customer experience.Build relationships that allow for managing expectations; sharing of knowledge and diverse insights; and creation of buy-in.QualificationsHave a relevant Business Degree or equivalent.Have 8 to 10 years Senior Management experience is essential.Execute defined business strategy by translating it into the business operations.Identify interconnected problems, determine their impact and use to develop best fit alternatives; driving best practice solutions.Be aware of, and responsive to local conditions.Influence the development of appropriate organisational structures, capacity and delivery systems.Lead a development culture where information regarding successes, issues, trends and ideas are actively shared.Build and sustain collaborative working relationships with relevant peers and stakeholders to achieve productivity synergies.Lead specialist communities of practice and contribute positively to own and organisational knowledge improvement.Have the ability to drive client level outcomes by partnering with various business areas.Demonstrate strong business acumen, innovation and deep pricing skills to deliver on Private segment VPs outcomes.Have the ability to build & maintain trusted relationships across business areas & leaders through this function.Apply now if you are interested in taking the next step. We look forward to engaging with you!All appointments will be made in line with FirstRand Group's Employment Equity plan. The bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.Job DetailsTake note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.03/12/24About UsServing retail and commercial customers, FNB is so much more than a bank, offering life and short-term insurance, innovative savings and investment products, and a digital universe of solutions that help customers navigate challenges and opportunities of everyday life. It has a market-leading app and a globally recognised rewards system in eBucks. FNB has won multiple awards, including the Strongest Banking Brand in the World in the Brand Finance Banking 500 2023 report. FNB represents multiple opportunities for you to build an exciting and rewarding career. Especially if you want to change people's lives, in an authentic, profound and sustainable way.
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