Procurement Specialist Mid

JOB TITLE: Procurement Specialist Mid LOCATION: Stellenbosch / Johannesburg ABOUT CYBERLOGIC: Cyberlogic is a trusted Managed Solutions Provider with offices in South Africa, Mauritius, and the UK.
Serving a diverse range of clients, spanning numerous industries, including the international maritime sector, Cyberlogic specialises in IT leadership, cyber security, cloud solutions, and business intelligence.
For almost three decades, Cyberlogic has been committed to enabling digital transformation through delivering unquestionable value.
Our delivery focus has enabled us to build up a national and international footprint of loyal clients that rely on us to provide transparent, open guidance to improve their processes, grow their businesses, and secure their data.
Cyberlogic is part of the Hyperclear Technology group, which boasts a diverse technology offering including robotic process automation (RPA), business process management (BPM) data analytics, and decisioning technology.
Through our non-profit, R4C  (Ride for a Child) , we partner with Bright Start Education Foundation, an organisation empowering deserving learners from underprivileged communities, providing holistic support and guidance throughout their educational careers.? OUR VALUES: We challenge ourselves to be more  AWESOME We are driven to  KEEP  learning and  EVOLVING We look beyond symptoms to identify and  RESOLVE ROOT CAUSES We hold each other accountable through  CANDID  and constructive  FEEDBACK We respect and care for each other and know we will only  SUCCEED  if we work  AS A TEAM We  CARE  deeply  ABOUT  the success of  CYBERLOGIC We  FINISH WHAT WE START We always  GIVE OUR BEST  even if it means putting in the hard yards We  KEEP THINGS SIMPLE PURPOSE OF POSITION:  As a Procurement Specialist Mid, your purpose is to assume a leadership and mentorship role within our procurement team, driving strategic procurement initiatives and overseeing complex procurement projects.
Your contributions are integral to our organisation's mission of optimising costs, enhancing supplier and partner relationships, and maintaining procurement excellence.
This role demonstrates a level of expertise in one or more areas and is responsible for the interpretation and application of broad policies and procedures from a hardware and software perspective.
You are integral in upholding the highest standards of integrity and ethical behavior in all procurement activities, setting a positive example for the team KEY RESPONSIBILITIES: Transaction Management Own the end-to-end transaction from customer order to fulfilment to invoice.
This includes managing high volumes of customer requests through a workflow system, and meeting and exceeding defined SLAs and team objectives.
Promptly review and action hardware and software opportunities and tickets in a timely manner.
Generate quotes on the quoting management system, and deliver to internal/external stakeholders, ensuring that the costing and markup are correct.
Generate purchase orders by verifying that the part number, description, and values are accurate in the order management system.
Ensure products/services are delivered or installed promptly by managing timely delivery and/or installation processes.
Create and process invoices on time while avoiding data variance (DV) by ensuring the correct entity, company, products, and values.
Process relevant credit queries by working with the Customer and Finance departments.
Conduct research on hardware, software and licensing products for availability, compliance with standards, and pricing.
Order Tracking Co-ordinate in tracking supplier invoices and proof of deliveries (PODs) to ensure accurate financial records and timely order fulfilment.
Manage the tracking of orders to ensure goods are received in a timely manner.
Collaborate with the procurement team to resolve outstanding issues, including shipment delays, product quality, and customer expectations.
Engage in customer invoice dispute resolution where required.
Collaborate with customers to ensure timely payment for cash-on-order items.
Expectation Management Ensure all stakeholders (internal and external) are kept up to date with all activities.
Providing accurate ETAs for all products in order to maximize customer satisfaction.
Cultivate key internal and external stakeholder relationships to enhance customer value.
Actively collaborate with customers to understand and fulfil their requirements Coordinate the distribution of licenses to ensure timely and accurate deployment.
Store client documentation (i.e.
Invoices) under relevant client folders in the document management platform.
Vendor Management Follow up with requests from internal and vendor inquiries to ensure timely resolution and effective communication.
Maintain vendor relations by promptly resolving problems with orders to ensure smooth operations.
Assist in maintaining relationships with existing suppliers to ensure high-quality service and competitive pricing.
Secure favorable pricing through negotiations with vendors, suppliers, and partners.
Continuously monitor vendor offerings and stay informed about updates and price changes impacting Cyberlogic.
Proactive Client Engagement Engage with customers on requirements to ensure their needs are met effectively and efficiently.
Conduct research on and select appropriate hardware and/or software products to fulfil design requirements for internal stakeholders and external customers that align with company policies and procedures.
Process and execute hardware and software renewals and warranties to optimize operational efficiency and continuity.
Maintain a strong focus on customer satisfaction, both internal and external, ensuring that procurement activities support overall business success.
Advisory and Partnership function: Develop expertise and specialization in at least two (2) strategic business-essential areas.
Ensure the Procurement leader has the necessary information to maintain partner status.
Share knowledge regarding your area of specialization with the larger Cyberlogic team.
Manage the renewal process for clients ensuring they are informed of changes and benefits.
Provide insight and suggestions to improve procurement processes and policies.
Contribute to the development of an innovation-driven procurement strategy (R&D), sourcing cutting-edge technology for the delivery team to evaluate.
Update pricelists from partners, vendors and suppliers on relevant Cyberlogic business applications and document management platform.
Ticket Coordination: Assist in the assignment of procurement-related tickets to ensure timely resolution and efficient workflow.
Collaborate with other teams (e.g., IT support, operations) to prioritize and address procurement-related ticket requests.
Assist in obtaining quotes for repair services needed by Support Services teams.
Coordinate the procurement of necessary parts or services to facilitate repairs.
Team Collaboration Work closely with the procurement team and other departments to understand procurement needs and provide support.
Participate in team meetings and contribute to the development of procurement strategies.
Assist in coordinating with cross-functional teams for seamless procurement processes.
Promote a culture of teamwork and cooperation, working seamlessly with cross-functional teams to achieve common goals Personal Development: Demonstrates a proactive approach to personal, technical, and career development.
Always maintains a professional demeanor in all interactions.
Stays current with the latest technology trends, products, and solutions.
Ensures efforts and contributions are aligned with the organization's OKRs to enhance goal achievement and impact.
CORE COMPETENCIES: Able to work with people effectively Ability to follow instructions and procedures Adapting and responding to change Adhering to principles and values Attention to detail and accuracy Deliver on our Objectives and Key Results (OKRs) Delivering results and meeting customer expectations Excellent communication and interpersonal skills Good planning and organising skills Knowledge of quoting and ticket management software and business tools Managing pressures and obstacles Passion for growth, continuous improvement, and self-development Presenting and communicating information Professional writing and reporting skills Researching new technologies and better ways of working.
Strong organisational and time management skills Understand Financial Management and costing KEY REQUIREMENTS: Familiarity with IT equipment and terminologies.
Flexibility to work outside of regular business hours when necessary.
Procurement and Supply chain course Proficient in working with Microsoft products Valid driver's license Willingness and aspiration to grow within the IT industry Years of Experience in Procurement: 4+ years BENEFICIAL REQUIREMENTS: Microsoft 365 certifications Microsoft Azure certification Relevant SPLA, CSP and EA training at Microsoft IT Service Management (ITIL v4 Foundation) Should you work from home, it is your responsibility to ensure that you have uninterrupted internet connectivity and a 'work-like' environment at your home location to deliver your best in terms of performance and productivity.