Join Workwize as a Procurement Analyst managing listings, processing orders, and delivering great service.
Workwize: Impacting the world by enabling the hybrid/remote working model. Hybrid working has become the new norm, and it's here to stay.
At Workwize, we empower companies to connect with their employees by providing the right tools and equipment to ensure their success. Through our centralised platform, we streamline the process of provisioning, maintaining, and managing remote and hybrid office equipment and services. Our mission is to help forward-thinking companies unlock their growth potential and make a tangible impact on the world. Join us in shaping the future of work today!
About the Role:
We are looking for a Procurement Analyst to manage product listings across our catalogs and ensure accurate and up-to-date information. You will also play a key role in processing orders and providing excellent customer service, contributing to the overall efficiency of our operations.
Key Responsibilities: Catalog Specialist & Quality Assurance Create, edit, and maintain product listings in the PIM and catalog systems.Ensure accuracy in product information (titles, descriptions, images, pricing).Stay updated on new product releases and create corresponding listings.Manage warranty listings and related processes.Ensure listings comply with platform policies and category guidelines.Conduct regular audits to maintain high-quality listings.Review price fluctuations with suppliers and update listings accordingly.Troubleshoot and resolve issues related to product listings, such as discrepancies in attributes.Order Processing Process orders with suppliers, verifying product availability, pricing, and shipping details.Ensure all orders are processed within the specified timeframe.Respond to customer inquiries regarding order status, shipping, and returns.Communicate with customers to resolve issues or discrepancies.Escalate complex issues to the appropriate team for resolution. Skills & Requirements:+2 years experience in working in a procurement/operations space.Bachelor's degree in finance/operations.Experience with product listing management and order fulfilment.Strong attention to detail with the ability to maintain high-quality standards.Knowledge of eCommerce platform compliance guidelines.Excellent customer service skills and communication abilities.Ability to multitask and work effectively in a fast-paced environment.Proactive problem-solving skills with a focus on resolution.Characteristics:Detail-oriented with a focus on accuracy and compliance.Self-motivated and capable of working independently or within a team.A proactive and solutions-oriented mindset.Excellent organisational skills with the ability to prioritise multiple tasks.What do we offer you? A position in a fast-growing, and dynamic environment.Flexibility to work in a remote environment, balancing office and home settings.The best working setup, with all necessary tools and equipment provided.A vibrant, entrepreneurial work environment that encourages innovation and growth.
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