Principal Problem Analyst

Cape Town, South Africa | Posted on 15/10/2024 We are looking for a Lead IT Support Specialist with a National Diploma or ITIL Practitioner Level certification, combined with Microsoft Certified Engineer and Cisco Certified Network Associate credentials. With 8 years of experience, you will be responsible for implementing ITIL processes, managing complex network infrastructures, and leading IT projects to success. Your expertise will be key in ensuring high-quality IT service delivery and effective problem resolution. Duties and responsibilities: Implement and manage ITIL processes for effective problem management, ensuring the seamless operation of IT services. Administer and optimize network infrastructure, utilizing Cisco networking skills to maintain high performance and reliability. Apply project management principles to oversee and execute IT projects, ensuring alignment with organizational goals, timelines, and budgets. Provide advanced problem management and resolution, applying comprehensive ITIL methodologies to address and solve complex issues. Collaborate with IT teams to troubleshoot and resolve networking issues, ensuring effective integration and support across various systems. Requirements Qualifications: National Diploma or ITIL Practitioner Level certification. Microsoft Certified Engineer and Cisco Certified Network Associate certifications. 8 years of experience in problem management, including implementation of ITIL processes. Extensive knowledge and experience in project management and networking.
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