Principal End User Support Technician

Cape Town, South Africa | Posted on 14/10/2024
We are seeking an IT Support Specialist with a National Diploma/Degree or relevant technical certification (such as MCSE) and ITIL certification. With 4 years of experience in providing comprehensive support for a range of end-user systems including desktops, laptops, tablets, and smartphones. You will be essential in maintaining and enhancing our IT environment, delivering high-quality technical support, and ensuring seamless user experiences.

Duties and responsibilities:

Deliver expert technical support for end-user systems, including desktops, laptops, tablets, and smartphones.
Diagnose and resolve complex technical issues to restore functionality and ensure user satisfaction.
Provide field support and on-site assistance to users, addressing a diverse range of technical problems.
Manage and maintain the end-user environment to minimize disruptions and uphold high service standards.
Collaborate with team members to optimize support processes and enhance overall user experience.
Requirements Qualifications:

National Diploma/Degree or relevant technical certification (such as MCSE).
ITIL certification preferred.
4 years of experience in supporting end-user systems and delivering technical assistance.
Valid driver's license and own vehicle are mandatory.
Physically fit and capable of handling the physical demands of the role.
Willingness to work shift hours and travel within the metro area to provide on-site support.

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