Provide technical support for enduser systems including desktops laptops tablets and smartphones.
Support the enduser environment by troubleshooting and resolving issues restoring functionality and performing field support tasks.
Deliver prompt and efficient technical services across a broad range of hardware and software systems.
Ensure seamless operations for users by providing highlevel support for issues related to both hardware and software.
Conduct shifts work as required ensuring continuous support coverage.
Travel within the metro area as needed to provide onsite support to end users.
Maintain accurate records of technical issues and resolutions using ITIL practices and contribute to improving enduser experience.
RequirementsQualification: National Diploma/Degree or relevant technical certification (MCSE)
Certification: ITIL Certification
Experience: 4 years in enduser support
Technical Skills:
EndUser Support: Proficiency in supporting desktops laptops tablets smartphones and associated peripherals.
Troubleshooting and ProblemSolving: Expertise in diagnosing and resolving issues with enduser systems.
ITIL Process: Experience using ITIL methodology for managing incidents service requests and problemsolving.
Field Support: Ability to provide onsite technical assistance and perform field support functions.
Mandatory Requirements:
Valid drivers license and own vehicle.
Physically able and fit to perform duties including traveling within the metro area for onsite support.
Willingness and ability to work shifts to ensure consistent support coverage.
Competencies:
Strong communication and interpersonal skills for effective support and collaboration with end users.
Ability to work independently and as part of a team in a fastpaced technical environment.
Excellent time management and prioritization skills to address multiple issues efficiently.
Proactive in identifying and resolving technical issues to minimize downtime and improve user satisfaction.
Technical Skills: End-User Support: Proficiency in supporting desktops, laptops, tablets, smartphones, and associated peripherals.
Troubleshooting and Problem-Solving: Expertise in diagnosing and resolving issues with end-user systems.
ITIL Process: Experience using ITIL methodology for managing incidents, service requests, and problem-solving.
Field Support: Ability to provide on-site technical assistance and perform field support functions.
Education Qualification: National Diploma/Degree or relevant technical certification (MCSE) Certification: ITIL Certification Experience: 4+ years in end-user support