JOB TITLE: Practice Manager / Executive Assistant AREA: Lynnwood, Pretoria INDUSTRY: Medical Supplies Repairs Salary / CTC: R 30 000 (depending on current earnings, experience and qualifications) Report to: Director Type: Permanent (Full time) Job Summary: This dual-role position is responsible for managing the day-to-day operations of the company while providing high-level administrative support to senior executives.
Additionally, the candidate will oversee the company's social media presence to ensure consistent and engaging communication with clients and stakeholders.
The ideal candidate will have a strong background in office management, administrative support, and social media management, with a good understanding of the medical industry.
Key Responsibilities Practice Management: Oversee the operational efficiency of the repair facility, ensuring adherence to company standards and industry regulations.
Manage procurement of tools, equipment, and medical supply parts needed for repair services.
Coordinate scheduling of repairs, customer appointments, and service calls.
Develop and implement operational policies and procedures to optimise workflow.
Manage staff, including technicians, support staff, and administrative teams.
Ensure compliance with safety, health, and regulatory standards in the repair facility.
Handle customer inquiries, complaints, and escalations in a professional and efficient manner.
Maintain accurate records of equipment repairs, parts inventory, and service history.
Executive Assistance: Provide administrative support to senior executives, including managing calendars, scheduling meetings, and handling correspondence.
Prepare and distribute meeting agendas, minutes, and action items.
Assist in drafting, reviewing, and proofreading reports, presentations, and contracts.
Coordinate travel arrangements, itineraries, and accommodation bookings.
Manage confidential information and sensitive documents with discretion.
Conduct research and provide insights or summaries to assist with executive decision-making.
Act as the first point of contact between executives, clients, and stakeholders.
Social Media Management: Develop and execute a social media strategy aligned with the company's goals and brand identity.
Create and schedule engaging content for platforms such as Facebook, Instagram, LinkedIn, and Twitter.
Monitor social media channels, respond to comments and messages, and engage with followers.
Track social media performance metrics and prepare monthly reports to measure campaign effectiveness.
Stay updated on industry trends and incorporate innovative ideas to enhance the company's online presence.
Collaborate with the team to ensure promotions, updates, and announcements are shared effectively.
Skills and Competencies Strong organisational and multitasking abilities.
Excellent written and verbal communication skills.
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint), social media tools (e.g., Canva), and CRM software.
Knowledge of medical supplies, equipment, or repair processes is advantageous.
Strong analytical skills to evaluate operational and social media performance.
Ability to lead and manage a team while maintaining a creative and innovative mindset for online engagement.
Requirements: Diploma or degree in Business Administration, Office Management, Marketing, or a related field.
Minimum 5 years of experience in practice management, office administration, or executive assistance roles.
Proven experience in managing social media accounts for a business or organisation.
Familiarity with social media analytics tools and content creation platforms.
Previous experience in the medical supplies or technical repair industry is a strong advantage.
Valid driver's license and reliable transport.
Personality Traits: Proactive, detail-oriented, and results-driven.
Creative and innovative, with a passion for online engagement.
Ability to maintain professionalism in a fast-paced and dynamic environment.
Friendly and approachable demeanour to foster positive client and team interactions.
Strong ethical standards and confidentiality.