Job Purpose: Support and maintenance of Switching applications and Terminal applications Key Responsibilities: Terminal Products, Switching Products and Key Management Mentor junior team members. Maintain existing switching products Assist customers with integration into the company payment switch Maintain compliance with banks (implement patches etc.). Assist with PCI (PIN,P2PE and DSS) Audits Recommend enablement of enhanced features. Provide solutions for customer requirements (both terminal or switching). Enable any source channel to integrate into the company switch. Implement new features on both terminal and Switching products. Offer technical guidance to team members. Explore products other then terminals, e.g. Mobile phone, ecommerce etc. Maintain existing switching products Explore new switching products, conduct P.O.Cs. Assist with Crypto key management Core Responsibilities : Maintenance Maintenance of Switch application (Patching, Database maintenance). Maintain PCI and Association compliance. Investigate bugs in Terminal applications. Investigate issues raised by operations. Remedy ticket management. A Deep understanding of ACI Postilion Understanding of UP Framework product. Implementation Conducting end-to-end testing for new customer integrations. Document implementation. Document user guides. Interpret Interface and functional specifications and assist customer with integration. Update Interface specifications. Excellent knowledge of eSocket.POS Key Management Participate in Key Ceremonys Communications & Working Relationships : Internal: Team members Key Account Managers Operations Support Staff Development teams Infrastructure Teams Heads of departments Reasons for Interaction : Customer requirements Issues raised by customers Development requirements for products Infrastructure setup for new and existing products Discuss requirements to deliver a product which may involve assistance from relevant teams. External: Customers 3rd party Vendors Banks Reasons for Interaction: Assist with integration or assist the customer with guidance on how the product operates. Solution design. Application fixes, enhancements available, Compliance requirements, new products. Integration of new customers, Compliance, query resolution, new product implementation. Qualifications, Experience, & Skills : Educational Qualifications : Matric Diploma in IT (programming) Years of Experience : 8-10 years work experience 5 years in Payments Other requirements: EMV Knowledge. Advanced Postilion Knowledge. Card Payments knowledge. Card Payment Switching Knowledge. Payment Terminal knowledge. Problem Solving skills. Always looking at doing things in different ways. Programming knowledge (Java). Technology and system savvy. Numeracy skills. Ability to work in a fast-paced, high-pressured environment whilst still maintaining high levels of accuracy. Ability to maintain supreme levels of ethical behavior and confidentiality. Ability to identify opportunities for improvement Behavioral Competencies: The incumbent is required to have demonstrated the following competencies: Delivery : Translates business objectives into practical, prioritised and organised action plans; ensures plans are quickly and successfully implemented. Makes effective use of resources when executing; ensures processes are in place to achieve outcomes aligned to operational excellence standards. Teaming: Communicates ideas, information and business objectives effectively and persuasively, resulting in desired actions/outcomes. Promotes, collaboration information sharing and learning within and across team members boundaries. Focuses on ensuring stakeholder satisfaction by building mutually beneficial relationships with stakeholders.
