Pos Specialist

POS Specialist   Area: Emerging Markets  Department: Retail Operations  Direct Reporting Line: Store Manager   Subsidiary/country: South Africa   Location: Woodmead, Gauteng     PURPOSE & OVERALL RELEVANCE FOR THE ORGANIZATION:    To manage all transactions with customers accurately and efficiently, on the POS system.
Receiving payments and issuing receipts, gift-wrapping packages, and keeping track of all cash and credit transactions.
Ensure all sale and refund transactions run smoothly and will help maximize customer satisfaction.
ESSENTIAL DUTIES AND RESPONSIBILITIES:  Manage transactions with customers using cash registers.
Scan goods and ensure pricing is accurate.
Collect payments whether in cash or credit.
Issue receipts, refunds, change or tickets.
Redeem coupons and vouchers.
Cross-sell products and introduce new ones.
Sell add-ons to customers to increase UPT.
Resolve customer complaints, guide them, and provide relevant information.
Greet customers when entering or leaving the store.
Maintain clean and tidy checkout areas.
Track transactions on balance sheets and report any discrepancies.
Bag packages.
Handle merchandise returns and exchanges.
Driving CRM and NPS as a last point for customer contact in store.
Sales responsibilities.
Replenishment of sales floor.
Housekeeping.
KEY RELATIONSHIPS:     Customers, Peers, Store Manager and Deputy Manager.
KNOWLEDGE, SKILLS AND ABILITIES:   Basic PC knowledge.
Familiarity with electronic equipment, like cash register and POS.
Strong numeracy skills.
Attention to detail.
Strong communication and time management skills.
Customer satisfaction-oriented.
REQUISITE EDUCATION AND EXPERIENCE:  5 - 6 years work experience as a Retail Cashier or in a similar role in sales.
Grade 12 certificate or equivalent.