Key Responsibilities: - Act as a brand ambassador for the company, providing guests with exceptional customer service and promoting the company's products and services - Develop and maintain relationships with local vendors and businesses in each port of call to ensure a variety of shopping options for guests - Conduct research on each port of call to identify the best shopping opportunities and create shopping guides for guests - Host shopping seminars and presentations on board the ship to educate guests on the best shopping deals and products in each port - Organize and lead shopping excursions for guests, providing them with personalized shopping experiences - Assist guests with any shopping-related inquiries and provide recommendations based on their preferences and needs - Monitor and maintain inventory levels of onboard shopping areas, ensuring a diverse and well-stocked selection of merchandise - Collaborate with other departments, such as entertainment and marketing, to promote shopping events and activities on board the ship - Stay up-to-date on the latest trends and products in the retail industry to provide guests with the most current and relevant shopping information - Adhere to all company policies and procedures, as well as safety and security regulations.
Qualifications: - High school diploma or equivalent, with a minimum of 2 years of experience in retail, sales, or customer service - Strong knowledge of the retail industry and current shopping trends - Excellent communication and interpersonal skills, with the ability to interact with guests from diverse backgrounds - Proven ability to provide exceptional customer service and handle guest inquiries and complaints in a professional and efficient manner - Ability to work in a fast-paced and dynamic environment, with a positive and flexible attitude - Strong organizational and time-management skills, with the ability to prioritize tasks and meet deadlines - Proficient in Microsoft Office and other relevant software programs - Fluent in English, with additional languages considered an asset - Must be able to travel and work on a flexible schedule, including evenings, weekends, and holidays.