Job title : Policy Servicing Agent
Job Location : Gauteng, Johannesburg
Deadline : January 04, 2025
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Purpose To deliver service agent services through the execution of predefined objectives as per agreed standard operating procedures (SOPs).
Minimum Experience 1 - 2 years experience in a similar environment
Minimum Qualifications Higher Certificates and Advanced National (Vocational) Certificates (Level TBA: Pre-2009 was L4) in Office Administration
Additional Minimum Qualifications Outputs Process Utilise a variety of software packages to produce correspondence and documents and maintain associated records, spreadsheets and databases. Contribute to the provision of a comprehensive administrative service through the correct interpretation and application of procedures. Generate a variety of documents and where necessary produce reports according to set standards and prescribed guidelines. Accountable for own work quality, standards and outputs related to policies, procedures and defined processes. Proactively identify problems, apply known solutions and escalate more difficult problems. Plan for task execution and adjust priorities against an established plan.
Customer Resolve client queries and escalate problematic queries to the correct level to ensure prompt and effective resolution, enhancing the client experience. Deliver on service level agreements made with internal and external stakeholders that meet or exceed client expectations. Increase the effectiveness and efficiency of operational services by communicating with and actioning stakeholder concerns. Build and maintain contact with customers to promote organisational products and services. Executes activities to ensure customer service delivery that meets or exceeds customer expectations aligned to Treating the Customer Fairly (TCF) principles.
Administrative / Management jobs