The Planning Manager will oversee the coordination and execution of client requirements within a fruit cold storage facility. This role bridges the gap between client instructions and internal operations, ensuring efficient workflows, on-time delivery, and adherence to cold chain protocols. Working closely with the Operations Manager, the Planning Manager will optimize processes, manage schedules, and supervise a team of coordinators. This position reports directly to the General Manager.KEY RESPONSIBILITIES:Client Coordination:Act as the primary liaison between clients and internal operations.Interpret client instructions regarding fruit storage, handling, and dispatch requirements and translate them into actionable plans.Ensure clear communication with clients regarding schedules, updates, and issue resolution.Operational Planning:Develop and manage daily, weekly, and seasonal plans to align with client requirements and operational capacity.Coordinate with the Operations Manager to ensure seamless execution of storage, loading, and dispatch activities.Monitor and adjust plans in response to unexpected changes, such as delays or client revisions.Team Management:Lead and supervise a team of two coordinators, ensuring efficient task allocation and high performance.Provide training, mentorship, and regular feedback to the coordinators.Foster teamwork and collaboration between planning, operations, and other departments.Inventory and Scheduling:Oversee the scheduling of inbound and outbound shipments to minimize delays and maximize storage efficiency.Monitor stock levels to ensure timely allocation and rotation of inventory in line with client requirements.Maintain accurate records and documentation for all shipments and inventory movements.Compliance and Quality Assurance:Ensure adherence to food safety standards, cold chain protocols, and industry regulations.Implement checks to verify compliance with client specifications and regulatory requirements.Collaborate with the Operations Manager to resolve non-conformances and prevent future issues.Reporting and Analytics:Prepare and present performance reports to the General Manager, highlighting key metrics such as throughput, turnaround times, and client satisfaction.Analyze planning data to identify trends and propose improvements in workflows and processes.WHO WE ARE LOOKING FOR:Educational Requirements:Qualification in Supply Chain Management or Logistics (preferred) or equivalent experience.Certifications in logistics or planning are advantageous.Experience:5+ years of experience in fruit logistics, planning, or coordination roles, in the cold storage sector.Knowledge of cold storage processes, food safety standards, and inventory management systems.Demonstrated ability to manage client relationships and translate complex requirements into operational plans.Skills:Strong knowledge of fruit cold storage operations and logistics processes.Proficiency in planning software, warehouse management systems (WMS), and Microsoft Office Suite.Excellent communication, negotiation, and interpersonal skills.Analytical mindset with strong problem-solving and organizational abilities.Ability to work under pressure and adapt to a fast-paced, dynamic environment.Physical Requirements:Comfortable working in cold environments occasionally to coordinate operations.Willingness to work extended hours and weekends as dictated by operations.
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