Send an email about this job to a friend or to yourself.Are you ready to take your career to the next level with a globally renowned international BPO leader? My client is seeking an exceptional and analytical Workforce Planning Lead to join their dynamic team in sunny Durban!The successful incumbent will work for a company that has a passion for delivering high quality customer service as well as developing their staff and investing in their growth.Reporting to the Finance Director, you will support and develop the planning team and ensure accurate and commercially viable resource models. Working with department heads, you will be responsible for forecasting, planning and scheduling operational teams.In this role you will also be accountable for the direction and development of the planning function and developing your own model for the planning department.Duties Include:Build and lead a high performing planning teamBuild strong planning relationships with clientsDevelop resource forecasting modelsAnalyse future demand and supply forecasts, liaising with departments to ensure sufficient resources for meeting SLA'sWork with operations to plan daily workflowManage holidays and shrinkage in line with forecastsMake appropriate plans for expected changes in projects and workloadsOperational support across channels, drive operational excellence and efficiency improvementsWork with operations to identify operational, financial and process efficienciesProduce FTE modelling solutionsMonitor and propose effective shift patterns to meet business requirementsMonitor and report on forecast accuracy and trendsProvide information, analysis and advice on headcountsEducation:Completed Matric (Grade 12)Relevant tertiary qualification in Resource Planning preferredJob Experience & Skills Required:4 to 5 years' experience in a resource or workforce planning role essentialBPO or Consulting industry experience essentialExperience of forecasting and scheduling for complex operationsProven experience with designing and implementing resource models and strategiesAdvanced MS Excel skillsStrong data manipulation experienceAbility to challenge and address issues and identify opportunities for financial growthStrong analytical skillsExcellent verbal and written communication skillsStrong relationship building skillsAbility to work in a fast-paced changing environmentHigh level of attention to detailApply now!For more finance jobs, please visit www.networkrecruitmentinternational.comIf you have not had any response in two weeks, please consider the vacancy application unsuccessful. Your profile will be kept on our database for any other suitable roles / positions.For more information, contact:Elzette HoodSenior Recruitment Specialist: Finance and Audit012 348 4940Network Recruitment is a leading specialist recruitment company in the fields of IT, Finance and Engineering.Since our establishment in 1987, we have been at the forefront of the specialist recruitment industry. Network Recruitment's key to success is the focus on delivering superior quality service by developing and maintaining an exclusive focus on sourcing high-calibre skills for medium-sized to JSE-listed companies operating in these three niche sectors across South Africa.Our experience in permanent and contract-based recruitment enables us to provide you with recruitment solutions that meet your long- and short-term needs.Network Recruitment is a division of ADvTECH Resourcing, the recruitment arm of the national JSE-listed ADvTECH Limited Group a leader in quality education, training, skills development and placement services.
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