Planning Coordinator

Join an industry leader and make a positive change in the sustainable use of the world's natural resources. Together, we will transform the business and drive the industry toward a greener future. At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential. This is your invitation to rise above the possible. JOB TITLE: PLANNING CO-ORDINATOR We are seeking a Planning Coordinator to join our Field Service Team. You will be responsible for providing Metso's customers with professional technical support of its products.
The Planning Coordinator has the same responsibilities as the Service Coordinators but is additionally responsible for implementing all FSE planning tools and ways of working and ensuring that customer-specific requirements are fulfilled by identifying the correct resources, properly planning the execution of the tasks in the most cost-efficient manner for the benefit of Metso and their customers.
This position is mainly located in Alrode, Alberton, Gauteng.
TEAM YOU BELONG TO You will join a team of Technical Service Professionals that strive to effectively deliver a seamless experience, providing a "technical solution" that meets the customer's needs, thus supporting the sales team to enhance and build relationships with the downstream effect on sales realization.
We work closely with internal and external stakeholders, such as the Service Business Line Technical Support Teams to assure a common understanding/application of technical and safety support and information to support and provide excellent customer service on Metso's equipment.
WHAT YOU'LL DO You are responsible for the following:
Customer service requests, enquiries, or issuesJob scoping and estimationCheck (input) timesheet entry of field service techniciansSite mobilization including inductions, medicals, tickets, visas/work permits, and site accessWork to support SAP quote & order management activitiesEnsure Field Service Management (FSM) work order creation and resource scheduling is completed as per Metso processes and proceduresSupport financial, utilization, and safety reporting processesMonitoring costs on jobs and job marginsBe the customer contact and office support for field service personnelFollowing up that spares/services required for each job are availableEnsuring the job close-outs and confirming the delivery to scope with customersCompliance with & improvement of Metso field service processes and proceduresPro-active in ensuring that all costs are collected in a timely manner prior to close out and invoicing.SPECIAL DUTIES AND RESPONSIBILITIES Collaborating closely with sales, service, product, and process technology organizations to develop and implement equipment and project-specific preventive, predictive, and corrective maintenance plans and proceduresEnsure high accuracy and completeness of information (tasks, manhours, tooling, parts, materials) in maintenance plans.Plan and manage work FSE team schedulesReview maintenance requirements on scope of work and secure/confirm availability of manpower, materials stored on site, wear and spare parts requirements.Review actual labour, material, wears, and spares expended versus the estimates to determine corrective measures needed to improve accuracy and quality of work.Produce cost estimates associated with the maintenance scope.Maintain regional compliance of FSM in accordance with global best practices.Identify improvement opportunities through the analysis of Key Performance Indicators (KPI) related to effective Field Service execution.Identify and document Field Service Best Practices throughout the region including: Optimizing the use of tools and utilization of personnel, Repair and refurbishment processes and procedures.Other tasks as assigned by Service Operations Manager.INTERNAL AND EXTERNAL INTERFACES: CustomersFSE site contract managerFSE support team including technicians and contractorsFSE site management teamFSE global contract managerOperations ManagersWHO YOU ARE Matric (Grade 12)Minimum 5 years of experience in heavy industry, preferably with mineral processing equipment as a maintenance or reliability plannerExperience with planning principles' software programs and maintenance execution in a field service environment.Experience working in a customer-focused and fast-paced professional environment.ESSENTIAL SKILLS AND ABILITIES FOR THIS ROLE Strong interpersonal, leadership, and administrative skills.Good analytical skills able to convert raw data into communicable reporting.Willing to actively engage in problem-solving.Ability to effectively communicate defined reliability guidelines to the customers.Capable to identify improvement opportunities that deliver value to the business based on performed analysis.Strong written and verbal communication skills in English; additional languages considered a plus.Proficient in Microsoft Excel, Project, Word, and PowerPoint.WHAT'S IN IT FOR YOU An inspiring purpose - Enabling sustainable modern life. Minerals and metals are the backbone of essential functions in the modern world. However, there's a pressing need for more sustainable solutions to collect and process them. At Metso, you get to be part of transforming the industry and making a positive change.Compensation and rewards - Global incentive program tied to business and performance targets.Hybrid working possibilities - While we are big advocates of meeting and collaborating in person, we believe in fostering a flexible work environment.A thriving culture - We are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together.Extensive learning opportunities - Ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities.Worldwide support - Leverage our network of peers across the world, offering valuable assistance. We get things done together, through open and honest communication.Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran, or status as a qualified individual with a disability. Metso is a frontrunner in sustainable technologies, end-to-end solutions, and services for the aggregates, minerals processing, and metals refining industries globally. We improve our customers' energy and water efficiency, increase their productivity, and reduce environmental risks with our product and process expertise. We are the partner for positive change. Headquartered in Espoo, Finland, Metso employs over 17,000 people in close to 50 countries and sales for 2023 were about EUR 5.4 billion. The company is listed on the Nasdaq Helsinki. metso.com, x.com/metsoofficial

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