Planner Global Grade 09

Responsible for all planning, coordinating and controlling of repair, service and maintenance jobs for a team of Service Artisans to comply with Original Equipment Manufacturer (OEM) e.g Caterpillar, Perkins etc. standards and customer requirements

Key Outputs

Planning, Scheduling, and monitoring job progress and work in progress (WIP) by using an appropriate planning system
Planning cost elements on service jobs (Labour, Parts and Bought outs)
Achievement of maximum productivity and profitability
Apply warranty policies and procedures, including service warranty
Issuing or job instructions to and dispatching of artisans (briefing)
Initiation and control of Bought Out requests
Follow up on parts, quotes and service reports
Assist with achievement of Key Performance Indicators (KPI's)
Assist with effective control of cost centre expenses and Work-in-Progress
Apply Warranty policies and procedures, including Warranty decisions and Service Warranty investigations.
Resolve internal and external customer queries



Qualification, Experience and Competencies

Trade certificate (Diesel or Heavy Earthmoving Mechanic) advantageous
Minimum 3 years relevant experience.
Computer Literacy (MS Office, SIS, STW / ET, CAT inspect. myCat.com)
SAP knowledge advantageous
Good communication skills and customer relations,
Must be a Team player and be willing to work overtime
Problem Solving Skills and Technical Competence, Rule orientation and Mechanical Reasoning
Verbal and written communication skills
Understanding the service work order process, Attention to detail, Teamwork



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