Pipeline - Inbound Call Centre / Customer Services (3-Month Contract)

One of the TOP banks in S.A. is looking for an experienced Customer Service / Inbound Call Centre Agent to join their team in Sandton on a 3-month contract. Qualifications and experience:MatricNo less than 2 years' experience within banking / financial services customer care / inbound call centre BCOM - Banking / Finance / Accounting / Auditing / Investments / Economics Clear credit recordClear criminal recordWilling to work rotation shifts (8am - 5pm / 9am - 6pm / 10am - 7 pm). Alternate on Saturdays / Public holidays Basic and incentive Skills:Communication NegotiationObjection handling Customer serviceRelationship building Key performance areas: Attend to customer credit card queriesResolve queries in a timeous mannerOvercome client objections Work towards reaching target