Listing reference: 017942
Listing status: Online
Apply by: 20 September 2024
Position summary
Industry: FMCG & Supply Management
Job category: Health, Fitness, Medical and Optometry
Location: Free State
Contract: Permanent
Remuneration: Market Related
EE position: Yes
Introduction
To ensure the efficient operation of the dispensary and to ensure service excellence by delivering high standards of Pharmaceutical care in order to meet sales and compliance targets, leading to a competitive advantage for the brand.
Job description
Job Objectives:
To provide high standards of pharmaceutical care, accurate and safe dispensing, including generic substitution, and the provision of advice in accordance with Clicks' way of working, good pharmacy practice and within the legal scope of practice as outlined by the South African Pharmacy Council (SAPC).
To efficiently execute all operational activities of the dispensary, including safe and responsible stock management, shrinkage, general housekeeping and administration in line with merchandising, SAPC regulations and company standards.
To ensure the operational viability of the dispensary through focusing on core dispensary and clinic targets.
To ensure competent and motivated employees by overseeing training and development of Pharmacist Assistants and Pharmacist Interns in line with SAPC requirements when required.
To execute customer service initiatives in the dispensary to ensure a great customer experience, driving of customer loyalty and achievement of club card participation targets.
To build and maintain sound working relationships with relevant stakeholders (centre managers, suppliers, DC's) to ensure business objectives are achieved and opportunities are maximised.
To ensure integration and partnership with the clinic and healthcare ailse resulting in a full offering to customers regarding their healthcare needs.
To support the Group's vision to be the customer's first choice health and beauty retailer by living and driving the company values.
Knowledge:
SAPC and relevant legal knowledge
Ethical working practice and compliance
Knowledge of stock, cost, risk and compliance management procedures
Knowledge of patient care, professional counselling
Knowledge of customer service excellence
Skills:
Tutorship and coaching skills
Results and target driven
Planning and organising skills
Problem-solving skills
Strong customer orientation
Interpersonal skills (Customer service orientation and effective patient care)
Computer literacy
Strong financial acumen
Competencies:
Essential:
Following instructions and Procedures
Relating and networking
Delivering Results and Meeting Customer Expectations
Desirable:
Relating and networking
Planning and Organising
Coping with Pressures and Setbacks
Entrepreneurial and Commercial Thinking
Working with people
Adhering to Principles and Values
Minimum requirements
Experience:
Retail Pharmacy experience
Unisolve experience
Education:
Essential: Registered Pharmacist with SAPC
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