Job category: FMCG, Retail, Wholesale and Supply Chain
Contract: Permanent
Remuneration: Market Related
EE position: Yes
IntroductionTo ensure the efficient operation of the dispensary and to ensure service excellence by delivering high standards of Pharmaceutical care in order to meet sales and compliance targets, leading to a competitive advantage for the brand.
Job Objectives: To provide high standards of pharmaceutical care, accurate and safe dispensing, including generic substitution, and the provision of advice in accordance with Clicks' way of working, good pharmacy practice and within the legal scope of practice as outlined by the South African Pharmacy Council (SAPC).To efficiently execute all operational activities of the dispensary, including safe and responsible stock management, shrinkage, general housekeeping and administration in line with merchandising, SAPC regulations and company standards.To ensure the operational viability of the dispensary through focusing on core dispensary and clinic targets.To ensure competent and motivated employees by overseeing training and development of Pharmacist Assistants and Pharmacist Interns in line with SAPC requirements when required.To execute customer service initiatives in the dispensary to ensure a great customer experience, driving of customer loyalty and achievement of club card participation targets.To build and maintain sound working relationships with relevant stakeholders (centre managers, suppliers, DC's) to ensure business objectives are achieved and opportunities are maximised.To ensure integration and partnership with the clinic and healthcare aisle resulting in a full offering to customers regarding their healthcare needs.To support the Group's vision to be the customer's first choice health and beauty retailer by living and driving the company values.Knowledge: SAPC and relevant legal knowledgeEthical working practice and complianceKnowledge of stock, cost, risk and compliance management proceduresKnowledge of patient care, professional counsellingKnowledge of customer service excellenceSkills: Tutorship and coaching skillsResults and target drivenPlanning and organising skillsProblem-solving skillsStrong customer orientationInterpersonal skills (Customer service orientation and effective patient care)Following instructions and ProceduresRelating and networkingDelivering Results and Meeting Customer ExpectationsCoping with Pressures and SetbacksEntrepreneurial and Commercial ThinkingWorking with peopleAdhering to Principles and ValuesExperience: Retail Pharmacy experienceEducation: Essential: Registered Pharmacist with SAPC
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