Key Responsibilities:Dispensing Medications:Accurately prepare and dispense prescribed medications while checking for potential drug interactions and contraindications.Ensure all prescriptions are compliant with regulatory and professional standards.Maintain records of dispensed medications and patient interactions as per legal requirements.Patient Counselling:Provide thorough consultation and advice on prescription and over-the-counter (OTC) medications.Educate patients on dosage, storage, side effects, and drug interactions.Promote health and wellness through patient counselling on lifestyle and disease prevention.Inventory Management:Manage stock levels, including ordering, receiving, and checking for expired products.Conduct periodic audits and stock checks, ensuring proper storage of medications.Collaborate with suppliers and distributors to ensure availability of required medications.Regulatory Compliance:Ensure compliance with the Medicines and Related Substances Act and SAPC regulations.Maintain accurate documentation for legal and professional purposes.Manage controlled substances and ensure secure storage as per legislation.Clinical and Professional Expertise:Stay updated on new drugs, medical treatments, and developments in the pharmaceutical industry.Liaise with healthcare professionals to support patient care and treatment plans.Participate in ongoing professional development and training programs.Customer Service Internal & External:Provide exceptional customer service, assisting patients with their healthcare needs and concerns.Handle customer complaints or concerns with professionalism and empathy.Managing the front shop staff when they are receipting stock, conducting monthly stock take and when merchandising stock.Forging great relationships with reps to ensure we are benefiting from all the suppliers' offerings ie: samples, discounts, consignment stock and better payment terms.Creating a friendly, helpful, community first culture at the pharmacy.Pharmacy Operations:Supervise and guide pharmacy support staff, including assistants and interns.Ensure the smooth running of daily operations, including managing workflows, maintaining a clean environment, and ensuring operational efficiency.Contribute to achieving pharmacy performance goals and KPIs.Keep track of the dispensary and front shop GP and upskilling staff on self-medication so that they are able to upsell and advise customers smartly.Managing front shop staff time and attendance, leave etc.Opening and locking of the pharmacy, ensuring that the relevant lights are off, taps are closed, aircons are off, sandwich board brought inside and alarm is activated.Keeping the owners updated at all times (daily if need be) on the shortcomings of the day as well as the wins of the day.Manage the debtors' book for all customers' accounts as well as outstanding payments from medical aid where scripts might need to resubmitted or customer to pay the shortfall.Manager the delivery times so that it is cost effective for the business while maintaining customer satisfaction.Pharmaceutical Care and Safety:Monitor and review patient medication regimens to ensure optimal therapeutic outcomes.Participate in health screenings and vaccination services if applicable.Maintain and adhere to all safety and hygiene protocols in the pharmacy.Qualifications & Experience:Educational Qualification: Bachelor of Pharmacy (BPharm) or equivalent from an accredited institution.Licensing: Must be registered and in good standing with the South African Pharmacy Council (SAPC).Experience: Ideally 1-2 years of experience in retail, hospital, or clinical pharmacy settings.
Experience with medical schemes and insurance claims is an advantage.
Key Skills:Strong attention to detail and accuracy in dispensing medications.Excellent communication and patient interaction skills.Knowledge of pharmaceutical legislation and healthcare practices in South Africa.Proficient in using pharmacy software and other relevant IT systems.Ability to work effectively within a team and independently.Problem-solving skills and the ability to manage high-pressure situations.Strong ethical and professional conduct.