Job category: FMCG, Retail, Wholesale and Supply Chain
Location: George, Western Cape
Contract: Permanent
Remuneration: Market Related
EE position: Yes
Introduction Responsible for providing pharmaceutical care services (within scope of practice) and performing day-to-day dispensary administration according to company's Standard Operating Plans (SOPs). To focus on the administration of scripts to provide general dispensing duties with the emphasis on patient satisfaction
Job Objectives: Responsibilities · Interact with customers in a professional manner and with strict confidentiality within SOP and agreed timelines
· Administration of scripts and or any other claiming/capturing related procedure
· Accurate and complete handling of all profiles worked on
· Interact with health care professionals where needed
· Problem solving and follow up of queries
Duties · Interact with customers via telephone or other means regarding medication and Healthcare Services
· Accurate capturing of scripts received at the Central Pharmacy centre
· Handling of queries regarding prescriptions
· Patient Profile management
· Assist with Chronic authorizations
· Liaison with all other departments
· Ad hoc requirements as per operational requirements
Knowledge: · SAPC and relevant legal knowledge
· Sound knowledge of the chronic authorization process and procedures
· Customer service orientated
· Ethical working practice and compliance
Skills: · Computer literacy (MS Office)
· Customer service orientated
· Accuracy and attention to detail
· Computer literacy (MS Office)
· Must be bilingual (with English being one of the requirements
· Must be able to work with patients and be adaptable to assist with various departmental duties
· Be able to use initiative in order to provide patient satisfaction
· Adaptability
· Positive attitude
· Be able to work under pressure
· Adhering to Principles and Values
· Working with People
Delivering Results and Meeting Customer Expectations
Experience: · Minimum 1 year in the role of Pharmacist Assistant Post Basic
Education: · Further Education and Training Certificate Pharmacist Assistance (Essential)
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