Duties & ResponsibilitiesJob Objectives:Responsibilities• Interact with customers in a professional manner and with strict confidentiality within SOP and agreed timelines• Administration of scripts and or any other claiming/capturing related procedure• Accurate and complete handling of all profiles worked on• Interact with health care professionals where needed• Problem solving and follow up of queriesDuties• Interact with customers via telephone or other means regarding medication and Healthcare Services• Accurate capturing of scripts received at the Central Pharmacy centre• Handling of queries regarding prescriptions• Patient Profile management• Assist with Chronic authorizations• Liaison with all other departments• Ad hoc requirements as per operational requirementsKnowledge:• Product knowledge (including OTC)• SAPC and relevant legal knowledge• Sound knowledge of the chronic authorization process and procedures• Customer service orientated• Ethical working practice and complianceSkills:• Computer literacy (MS Office)• Customer service orientated• Team Player• Integrity• Accuracy and attention to detail• Must be bilingual (with English being one of the requirements)• Must be able to work with patients and be adaptable to assist with various departmental duties• Be able to use initiative in order to provide patient satisfaction• Effective time management skills• Adaptability• Positive attitude• Be able to work under pressureCompetencies:Essential• Adhering to Principles and Values• Working with People• Delivering Results and Meeting Customer ExpectationsDesired Experience & QualificationExperience:• Minimum 1 year in the role of Pharmacist Assistant Post BasicEducation:• Further Education and Training Certificate Pharmacist Assistance (Essential)Kindly note only applicants who meet the minimum requirements will be contacted.All positions will be filled in accordance with our Employment Equity plan. We also encourage people with disabilities to apply.
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