At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests' stay to bring their dreams and desires to life. With an atmosphere that's chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests' expectations at every possible turn.Set in the vibrant heart of Cape Town's waterfront, surrounded by restaurants, shopping, art and entertainment; on the doorstep of Table Mountain; and within easy reach of spectacular beaches, national parks, and winelands; One&Only Cape Town is the ultimate curator of discovery, from active adventures, to mindful moments and exclusive, tailored experiences. The warm South African charm is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest's every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it's our passion.Job SummaryTo provide and promote comprehensive health/ fitness services and programs for all guests as well as to assist in overseeing the day-to-day fitness operations and show initiative at all times.Key Duties and ResponsibilitiesTo be safety focused in the fitness environment and maintain a pro-active presence in the fitness areas, offering help, orientations, advice and support to all users.To enforce policies and appropriate conduct regarding the use of the Fitness Centre.To exemplify good attitude, proactive behavior and behave as a role model for a healthy lifestyle.To provide the finest personalized service and ultimate guest fitness experience possible at all times, including the fitness sessions for all age-groups.To physically and verbally demonstrate correct and exceptional use of all fitness-related equipment.To establish exercise programs for guests taking into account their needs and goals, monitor their progress and prepare them to continue the fitness routine back home.To keep detailed and accurate records of guest information in a confidential manner.To recognize one's limitations in services and techniques and engage only in activities that fall within the boundaries of one's professional credentials and competencies.To have full knowledge of the company's fitness standards and resort specific SOPs.To actively market and upsell private sessions and all wellness-related services within the resort when appropriate.To ensure the cleanliness and hygiene of all fitness areas and equipment.To inspect all fitness equipment on a daily basis and promptly inform management of any issues.To stay updated with the new developments in the health and fitness industry essential to providing the highest-quality services to guests.To carry out any other reasonable duties and responsibilities as assigned by Management.Skills, Experience & Educational RequirementsTwo to four years fitness-related experience.Exceptional organizational, communication and customer service skills required.Internationally recognized health and fitness-related certification/diploma.Current adult/child CPR, AED and standard first aid.A minimum of one Personal Training certification.Yoga qualification necessary – preferably Ashtanga and/or Vinyasa. Instructors still busy with their yoga qualification will be considered, as long as they have the required Personal Training qualification.Above average fitness level with the ability to engage in a variety of training modalities and sporting events.Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.
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