About the job Personal Lines Underwriting ManagerDuties and Responsibilities:Ensure that all stakeholder (e.g. clients, insurers etc) communication is accurate, timeous, professional and relevantBuild and maintain mutually beneficial relationships with internal and external stakeholdersEnsure and contribute to achieving own and company required client satisfaction targetsEnsure cancellations are minimizedEnsure retention targets are achievedEnsure growth targets are achievedProvide expert personal lines advice to internal and external stakeholdersAct as liaison between client facing and internal servicing teams to channel information, request for documentation etc.Deal with service complaints or escalations and ensure that client needs are satisfiedEnsure that personal lines underwriting practices adhere to compliance and quality requirementsConduct regular audits of personal lines underwriting to ensure high standards of quality are maintainedCompile, and distribute reports in order to ensure clear reporting to internal and external stakeholdersUse monthly reports on the department performance and address discrepancies between expectations and actual performance (new business, clients retained, client cancellation, clients per underwriter etc.)Assist with the design of training material and standard operating proceduresAdhere to company mandatesParticipate and contribute in ad hoc projectsEnsure continuous process improvement and alignment of processes with organisational goals and objectivesLive the companies valuesProvide training and share information and knowledge with the teamContinuous coaching and mentoring of teamEnsure own and team performance objectives are metContribute towards and ensure continuous improvement in own and team performanceConduct formal performance review according to company processesEnsure personal development plans are implemented and executedDesired Experience & QualificationFAIS Compliant8 years Personal Lines underwriting experience3 years management experience in managing a personal lines underwriting teamExcellent communication, client service and team management skills
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