Personal Assistant To Customer Service Manager

Personal Assistant to Customer Service ManagerLocation: VereenigingThis role requires a detail-oriented individual with a strong background in customer service and experience in cost analysis. The successful candidate will help streamline operations, manage customer inquiries, and assist in financial tracking and reporting.ResponsibilitiesAdministrative Support: Assist the Customer Service Manager in daily administrative tasks including scheduling, correspondence, and meeting coordination. Prepare and manage documents, reports, and presentations.Customer Service: Handle customer inquiries and complaints, providing timely and accurate information. Maintain customer records and update the customer service database.Cost Analysis: Assist in the preparation and analysis of cost reports. Track and report on budget expenditures. Support the development and implementation of cost-saving initiatives.Operational Support: Coordinate with other departments to ensure smooth operations. Assist in the preparation of operational procedures and policies. Monitor and report on service metrics.Special Projects: Participate in special projects as assigned by the Customer Service Manager. Provide support in the development and execution of customer service improvement initiatives.Minimum RequirementsEducation: National Senior CertificateExperience: Minimum of 3 years of experience in a customer service role. Proven experience in cost analysis and budget management.Skills: Excellent verbal and written communication skills. Strong organizational and time management abilities. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint). Analytical mindset with strong attention to detail. Ability to handle multiple tasks and prioritize effectively.Seniority LevelMid-Senior levelEmployment TypeFull-timeJob FunctionAdministrativeIndustriesManufacturing
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