People Support Desk Coordinator

The purpose of the Coordinator: Group People Support Desk role: The purpose of the Coordinator: Group People Support Desk role is to attend to and resolve basic employee queries (submitted via telephonic or email) relating to payroll, benefits, mobility, organisation management, HR system incident management, compensation and learning for the Shoprite Group. The role is required to perform the necessary actions on applicable People systems (within scope of accountabilities) to address queries of low complexity (i.e., People+ Support, ticket assignments, automated Dept of Labour documents, employment confirmations, etc.). The role may periodically be required to contact employees or line managers to support the provision of services. The Group People Support Desk places the employee at the center of everything they do; this team will therefore be required to work outside of standard Monday - Friday working hours to render service continuity and support to our supermarket teams which includes Saturdays and Public holidays (45-hour work week).

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